The Covid-19 pandemic continues to have a severe impact on travel arrangements with ongoing border closures, changing Department of Foreign Affairs (DFA) travel advice and attraction closures.

We are currently contacting customers who have booked USA attraction tickets with a DEPARTURE DATE UP TO 31 OCTOBER 2021 to discuss cancellation and amendment options.

At this time, holidays departing from November 2021 onwards are expected to go ahead as planned. However, should the USA border remain closed to UK and EU nationals beyond the end of October, please be assured a member of our Customer Service Team will contact you closer to your holiday departure date and there is no need to contact us at this time. 

For customers departing November 2021 onwards, we have detailed our latest amendment and cancellation advice on the links below should the USA border remain closed. These information pages provide our latest guidance on amendments, cancellations and ticket returns and should provide answers to most of your questions. The guidance changes depending on when tickets and hotel packages were purchased, please click on the correct link for your booking date. 

Customers yet to book their attraction tickets

We understand that flexibility is everything during uncertain times. Our Free COVID Cancellation Cover Policy is now included on most tickets with very few exceptions. If a theme park or attraction closes, borders close or the FCO advises against travel to a destination as a result of COVID-19, customers can amend for free or cancel their booking and receive a full refund within 10 days guaranteed. For full details please see our Free COVID Cover Terms and Conditions.