CORONAVIRUS LATEST INFORMATION
Last updated 21 September 2021
Amendment and Cancellation Guidance for Bookings made Before 11 September 2020
We are currently contacting customers who have booked USA attraction tickets with a DEPARTURE DATE UP TO 31 OCTOBER 2021 to discuss cancellation and amendment options.
At this time, holidays departing from November 2021 onwards are expected to go ahead as planned. However, should the USA border remain closed to UK and EU nationals beyond the end of October, please be assured a member of our Customer Service Team will contact you closer to your holiday departure date and there is no need to contact us at this time.
Below we have detailed our latest amendment, cancellation and ticket return advice relating to bookings made before 30 September 2020 and should provide answers to most of your questions. If you need further clarification or have any questions please call our Customer Service Team on 0203 904 4988 for the fastest response to your questions. Due to the volume of customer queries being dealt with, we are currently unable to respond to email enquiries within an acceptable time period and encouraging all customers to call our Customer Service Team who are ready to help.
Please use the section links below:
Orlando Ticket Bookings
The following revised amendment and cancellation policies apply to all bookings departing up to 31 October 2021. For bookings departing 1 November 2021 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard cancellation terms apply. Please refer to the specific ticket description page for the ticket cancellation policy.
1) IF YOU ALREADY HAVE YOUR ORLANDO THEME PARK TICKETS AND YOU ARE CHANGING YOUR HOLIDAY TO 2022
If you wish to change the dates of your tickets to 2022, your tickets may need to be replaced with new tickets that are valid for use in 2022. Please refer to the instructions below. We will waive all admin fees, so only the difference in the ticket price will be payable (if the new price is higher).
Disney Ultimate Tickets
- Disney Ultimate Tickets will need to be cancelled and changed for tickets that are valid for use in 2022. Please call our Customer Service Team on 0203 904 4988 to amend your booking. If the new ticket price is higher, the price difference will be payable. If the new ticket price is lower, your original ticket price will still apply.
Universal Explorer Tickets
- The validity of 2020 and 2021 Universal Orlando Explorer Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.
SeaWorld Parks 3 for 2 Ticket/2-Park SeaWorld and Aquatica Ticket/2-Park SeaWorld and Busch Gardens Tickets
- The validity of 2020 and 2021 2 and 3 Park SeaWorld Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.
Orlando Combo Tickets
- Our Orlando Combo Tickets are created using the individual Disney, Universal and SeaWorld Tickets listed above. Please refer to the instructions listed above for each ticket type.
2) IF YOU HAVE RECEIVED YOUR ORLANDO TICKETS AND WANT TO CANCEL YOUR BOOKING
We are reducing cancellation fees to 20% if you wish to cancel Disney World Florida, Universal Orlando and SeaWorld Parks bookings.
The 20% cancellation fee can be taken as a credit note to use at a later date, once you have finalised new holiday arrangements. The credit note can be used towards the purchase of ANY ticket for any destination (including London and Europe) sold on AttractionTickets.com. Your credit note will be valid to use on new bookings until 15 December 2021, for travel anytime up to 31 December 2022.
Customers who upgraded their tickets to Flex-Plus can cancel their booking at any time and will receive a full refund, minus the cost of the policy.
LEGOLAND Florida, Kennedy Space Centre, Gatorland, Icon Park, Orlando Excursion and Experience Tickets can be cancelled for free with a full refund if your ticket has not been downloaded from your customer account.
Process for cancelling your tickets
i) Return original printed tickets to us by Royal Mail Special Delivery (only applicable for tickets that have been posted to you). Please include the original packing slip or a covering note with your name and booking reference: Send to FAO Customer Services AttractionTickets.com 171E Wingate Square London SW4 0AN
ii) We will refund 80% (or the full cost minus the cost of the Flex-Plus policy) once refunds are received from our suppliers. Refunds can take 7-10 days, but we will do our best to expedite the process.
iii) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim.
3) ORLANDO 2021 TICKET BOOKINGS ON DEPOSIT
There will be a loss of deposit if you cancel your booking, so you may wish to keep your 2021 booking live until you know whether you can re-book your holiday for a later date in 2021 or 2022.
We have updated our Amendment Policy to give you the flexibility you need to change your ticket arrangements if needed. You can choose to keep your booking deposit open as a credit to use at a later date. You may wish to change the dates of your Orlando tickets to 2022 or maybe purchase a UK or European attraction ticket instead. Your deposit credit can be used towards the purchase of ANY ticket for any destination sold on AttractionTickets.com. We will also waive all amendment fees.
There’s absolutely no rush to make a decision right now. Once you are certain that your current 2021 holiday arrangements cannot go ahead as planned, please call our customer service team on 0203 904 4988 and advise us that you would like to keep your booking deposit open as a credit. Our customer service team will update your booking accordingly and send you a revised confirmation.
To offer even more flexibility, the deposit credit will be valid to use on new bookings made until 31 December 2021 for travel anytime before 31 December 2022.
Orlando Hotel + Ticket Packages
1) CUSTOMERS YET TO TRAVEL AND WISH TO AMEND THEIR BOOKING
We're flexible with your holiday arrangements. Should you wish to change the dates of your hotel booking to a new date in 2021 or 2022, we will waive all admin fees, so only the difference in the package price will be payable.
Process to amend your Hotel + Ticket booking
i) Email [email protected] to notify us of your intention to defer travel. Please quote your booking reference in the subject line.
ii) We will contact you with re-booking options.
iii) We will update your booking and you should receive an updated invoice in 3-5 days.
2) CUSTOMERS YET TO TRAVEL AND WISHING TO CANCEL
We will waive all cancellation fees for all customers due to check-in at their Orlando hotel on or before 31 October 2021. In line with the Package Travel Regulations of 2018, you will receive a full refund within 14 days of receiving your cancellation notification. If you have received a Disney Gift Card as part of your hotel package, refunds cannot be processed until you have returned the Disney Gift Card.
For bookings departing 1 November 2021 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard terms and conditions apply at this time.
Process to cancel your Hotel + Ticket Booking
i) Email your request to [email protected]. Please quote your booking reference in the subject line.
ii) We will respond in 3-5 days with confirmation of cancellation.
iii) If you have received a Disney Gift Card as part of your hotel package, please return Disney Gift Cards to us by Royal Mail Special Delivery so we can process the refund. Please include the original packing slip or a covering note with your name and booking reference:
Send Disney Gift Cards to
FAO Customer Services
171E Wingate Square
London SW4 0AN
Disneyland Paris Ticket Bookings and Onsite Packages
We act as an agent of Disneyland Paris and as such we must strictly adhere to their amendment and cancellation terms.
1) DISNEYLAND PARIS TICKET ONLY BOOKINGS
Disneyland Paris Tickets purchased on or before 11 September 2021 are non-refundable.
However, if you need to amend your visit dates, Disneyland Paris tickets are valid to use on alternative dates and you are not restricted to the date given at the time of booking.
Disneyland Paris One Day Tickets - The ticket validity has been automatically extended until 31 March 2022. However, tickets remain season-specific and can only be used on applicable season dates. 'Mini' tickets can only be used on applicable 'Mini' dates and Magic Tickets can only be used on applicable 'Mini' and 'Magic' Dates. Please refer to your e-ticket for ticket type and validity date.
- Mini Tickets can be used on any of the following dates: 17-18 or 21-25 June 2021; 1-3, 6-10, 13-17, 20-24, 27-30 September 2021; 1, 4-8, 11-15, 18-22 October; 8-10, 15-19, 22-26, 29-30 November; 1-3, 6-10, 13-17 December; 3-7, 10-14, 17-21, 24-28, 31 January 2022; February and March 2022 dates TBA
- Magic Tickets can be used on any of the ‘Mini’ dates listed above plus 19-20 or 26-30 June; 1-23 July; 29-31 August; 5, 12, 19, 26 September 2021; 8-9, 15-16, 22-23, 29-30 January 2022; February and March 2022 dates TBA
Disneyland Paris One Day Super Magic Ticket or a Disneyland Paris Multiday Ticket – tickets are valid for a year from when they were booked, please check the expiry date on your ticket. If your ticket expires whilst Disneyland Paris is closed, the ticket validity has been automatically extended to 31 March 2022.
2) DISNEYLAND PARK HOTEL + TICKET PACKAGES
The Disneyland Paris Zen Guarantee gives you the flexibility to amend your booking for free or cancel your booking with a full refund anytime up to 7 days before your arrival date.
Ticket Bookings for All Other Destinations
Important Note: Please refrain from downloading your tickets from your customer account. This makes it easier for us to apply the amendment and cancellation policies below as some tickets become non-refundable once downloaded.
1) AMENDING YOUR BOOKING
We will waive all amendment fees if you wish to amend your tickets to a new date in 2021 or 2022 (when tickets are made available). The difference in the ticket price will be payable (if applicable) and new dates may be subject to availability. Process for amending your tickets
i) Call our customer services team on 0203 904 4988 to notify us of your intention to defer travel to another date.
ii) We will update your booking and you will receive a revised confirmation.
2) CANCELLING YOUR BOOKING
The majority of non-Orlando tickets sold on AttractionTickets.com can be cancelled with a full refund up to the point of travel or if digital tickets have NOT been downloaded from your customer account. Please see individual ticket description pages for product specific cancellation terms.
If you have already downloaded your digital tickets or tickets that fall outside the free cancellation terms above, we are reducing cancellation fees to 20% where possible if you wish to cancel your booking.
Process for cancelling your tickets
i) Confirm your intention to cancel by calling our Customer Services team on 0203 904 4988.
ii) We will refund once refunds are received from our suppliers. Refunds can take 7-10 days, but we will do our best to expedite the process.
iii) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim (if cancellation fees have been applied to your booking).