CORONAVIRUS LATEST INFORMATION

Last updated 15 October 2021

Amendment and Cancellation Guidance for Bookings made After 11 September 2020

We understand that flexibility is important during uncertain times. With this in mind, the majority of bookings made on or after 11 September 2020 are covered by our Free COVID Cancellation Cover. If your travel plans are disrupted by border or attraction closures, you can either amend your booking for free or cancel your booking with a full refund.

We are currently contacting customers who have booked USA attraction tickets with a DEPARTURE DATE UP TO 7 NOVEMBER 2021 to discuss cancellation and amendment options.

The USA border will remain closed to UK and Irish visitors until 7 November 2021 and we have detailed our latest amendment, cancellation and ticket return advice below if your holiday is affected by the border closure. If you need further clarification or have any questions please call our Customer Service Team on 0203 904 4988 for the fastest response to your questions. Due to the volume of customer queries being dealt with, we are currently unable to respond to email enquiries within an acceptable time period and encouraging all customers to call our Customer Service Team who are ready to help. 

For bookings departing 8 November 2021 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard cancellation terms and conditions apply at this time.

Please use the section links below:

Orlando Ticket Bookings

1) IF YOU ALREADY HAVE YOUR ORLANDO THEME PARK TICKETS AND YOU ARE CHANGING YOUR HOLIDAY TO 2022

If you wish to change the dates of your tickets to 2022, your tickets may need to be replaced with new tickets that are valid for use in 2022. Please refer to the instructions below. We will waive all admin fees, so only the difference in the ticket price will be payable (if the new price is higher). 

Disney Ultimate Tickets

  • Disney Ultimate Tickets will need to be cancelled and changed for tickets that are valid for use in 2022. Please call our Customer Service Team on 0203 904 4988 to amend your booking. If the new ticket price is higher, the price difference will be payable. If the new ticket price is lower, your original ticket price will still apply. 

Universal Explorer Tickets

  • The validity of 2020 and 2021 Universal Orlando Explorer Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.

SeaWorld Parks 3 for 2 Ticket/2-Park SeaWorld and Aquatica Ticket/2-Park SeaWorld and Busch Gardens Tickets

  • The validity of 2020 and 2021 2 and 3 Park SeaWorld Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.

Orlando Combo Tickets

  • Our Orlando Combo Tickets are created using the individual Disney, Universal and SeaWorld Tickets listed above. Please refer to the instructions listed above for each ticket type.

2) IF YOU HAVE RECEIVED YOUR 2021 ORLANDO TICKETS AND WANT TO CANCEL YOUR BOOKING

If your travel plans are disrupted by COVID-19, you can cancel your booking with a full refund paid within 10 Days of the tickets being returned to our London office.

Our COVID 19 Cover offers Full Refund Protection in any of the following situations:

  • Your chosen theme park or attraction is closed on your activity date due to COVID-19
  • The origin or destination country border is closed to travel for the duration of your holiday dates
  • The FCO advises against travel to a destination for the duration of your holiday dates as a result of COVID-19

Since we might not know whether any of these situations have occurred until after your intended date of travel, the 10-day refund process may not commence until after your departure date. However, we will use our discretion and might agree to refund beforehand if, for example, your holiday or flight have been cancelled by your tour operator or airline. Proof of holiday or flight cancellation may be required.

Normal cancellation terms apply outside the conditions listed above unless you upgraded your tickets to Flex-Plus at the time of booking. Please refer to individual ticket descriptions for cancellation conditions.

Customers who upgraded their tickets to Flex-Plus can cancel their booking at any time and will receive a full refund, minus the cost of the policy.

Process for cancelling your tickets

i) Return original printed tickets to us by Royal Mail Special Delivery (only applicable for tickets that have been posted to you). Please include the original packing slip or a covering note with your name and booking reference:

Send to

FAO Customer Services
AttractionTickets.com
171E Wingate Square
London
SW4 0AN

ii) Your refund will be applied within 10 days of receiving returned tickets.

iii) We will confirm the refund payment and send a cancellation invoice by email.

3) ORLANDO 2021 TICKET BOOKINGS ON DEPOSIT

If your travel plans are disrupted by COVID-19, you can cancel your booking at the time your balance is due. Any refund due will be processed within 10 days from the day you confirm your cancellation via email or to our call centre.

Our COVID 19 Cover offers Full Refund Protection in any of the following situations:

  • Your chosen theme park or attraction is closed on your activity date due to COVID-19
  • The origin or destination country border is closed to travel for the duration of your holiday dates
  • The FCO advises against travel to a destination for the duration of your holiday dates as a result of COVID-19

Cancelled bookings will incur a loss of deposit in all other situations above unless you upgraded your tickets to Flex-Plus at the time of booking.

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Orlando Hotel + Ticket Packages

1) CUSTOMERS YET TO TRAVEL AND WISH TO AMEND THEIR BOOKING

Should you wish to change the dates of your hotel booking to a new date in 2021 or 2022, we will waive all admin fees, so only the difference in the package price (if applicable) will be payable.

Process to amend your Hotel + Ticket booking

i) Email [email protected] to notify us of your intention to defer travel. Please quote your booking reference in the subject line.

ii) We will contact you with re-booking options.

iii) We will update your booking and you should receive an updated invoice in 3-5 days.

2) CUSTOMERS YET TO TRAVEL AND WISHING TO CANCEL

We will waive all cancellation fees for all customers due to check-in at their hotel on or before 7 November 2021.

In line with the Package Travel Regulations of 2018, you will receive a full refund within 14 days of receiving your cancellation notification. If you have received a Disney Gift Card as part of your hotel package, refunds cannot be processed until you have returned the Disney Gift Card.

For bookings departing 8 November 2021 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard terms and conditions apply at this time.

Process to cancel your Hotel + Ticket Booking

i) Email your request to [email protected]. Please quote your booking reference in the subject line.

ii) We will respond in 3-5 days with confirmation of cancellation.

iii) If you have received a Disney Gift Card as part of your hotel package, please return Disney Gift Cards to us by Royal Mail Special Delivery so we can process the refund. Please include the original packing slip, or a covering note with your name and booking reference:

Send Disney Gift Cards to

FAO Customer Services
AttractionTickets.com
171E Wingate Square
London
SW4 0AN

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Ticket Bookings for All Other Destinations

1) AMENDING YOUR BOOKING

We will waive all amendment fees if you wish to amend your tickets to a new date in 2021 or 2022 (when tickets are made available). The difference in the ticket price will be payable (if applicable) and new dates may be subject to availability.

Process for amending your tickets

i) Call our customer services team on 0203 904 4988 to notify us of your intention to defer travel to another date.

ii) We will update your booking and you will receive a revised confirmation.

2) CANCELLING YOUR BOOKING

If your travel plans are disrupted by COVID-19, you can cancel your booking with a full refund paid within 10 Days.

Our COVID 19 Cover offers Full Refund Protection in any of the following situations:

  • Your chosen attraction is closed on your activity date due to COVID-19
  • The origin or destination country border is closed to travel for the duration of your holiday dates
  • The FCO advises against travel to a destination for the duration of your holiday dates as a result of COVID-19

Since we might not know whether any of these situations have occurred until after your intended date of travel, the 10-day refund process may not commence until after your departure date. However, we will use our discretion and might agree to refund beforehand if, for example, your holiday or flight have been cancelled by your tour operator or airline. Proof of holiday or flight cancellation may be required.

Normal cancellation terms apply outside the conditions listed above. The majority of non-Orlando tickets sold on AttractionTickets.com can be cancelled with a full refund up to the point of travel or if digital tickets have NOT been downloaded from your customer account. Please see individual ticket description pages for product specific cancellation terms.

Process for cancelling your tickets

i) Confirm your intention to cancel by calling our Customer Services team on 0203 904 4988. 

ii) We will refund within 10 Days of receiving your cancellation request.

iii) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim (if cancellation fees have been applied to your booking).

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Tickets Excluded from our Free COVID Cancellation Cover Policy

  • Deposit Credit Notes are excluded from the Free COVID Cover Offer. New bookings created using Credit Notes can only be partially refunded as the Credit Note portion of the payment remains non-refundable. All payments on a new booking in addition to the Credit Note will still benefit from COVID Cover.
  • The following tickets are excluded from the Free COVID Cover Offer:
    Disney Very Merriest After Hours Ticket
    Disneyland Paris Multiday Tickets
    Disneyland Paris Non-dated One Day Tickets
    All Dubai Parks and Resorts Tickets
    All Las Vegas Show Tickets
    All Sports Tickets

Normal cancellation terms apply to these tickets – please refer to individual ticket descriptions for details.