An Important Message from Walt Disney World

Mickey in front of castle
An open letter sent to all Walt Disney World Guest booked to stay onsite in 2020

Updated 19 June 2020

As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the wellbeing of our Guests and Cast in mind. And we’re here to help you as we introduce new measures focused on delivering an enjoyable and magical experience for everyone who visits.

To manage attendance and foster physical distancing during this unprecedented time, we will be changing and suspending some Theme Park and Disney Resort hotel experiences, including the temporary suspension of Extra Magic Hours.

In addition, we will also be introducing a new Theme Park reservation system. If you already have a ticket, you will receive access to the Theme Park reservation system.

Unfortunately, these new measures have also required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made with Disney.

As a result of physical distancing, capacity in restaurants and availability of dining experiences is very limited and certain experiences such as Character dining cannot be provided. Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney dining plans.

We recognize the inconvenience this poses and we’re deeply sorry.

We’re putting a great deal of thought into helping you return to the magic and appreciate your patience. To help you prepare for your trip to Walt Disney World® Resort, you can visit the “Know Before You Go” microsite – DisneyTravelTradeInfo.com/wdwws

Select third party operated restaurant reservations and certain other experiences may not be cancelled.

Update on seasonal events at Walt Disney World Resort

As we prepare for the reopening of our theme parks next month, we’re taking a measured and deliberate approach to our planning that applies appropriate new health and safety measures. We continue to follow guidance from government and health officials for responsibly operating our theme parks, so we can make the right adjustments to our offerings, including our upcoming fall events.

One staple of the fall season at the Walt Disney World Resort is the annual EPCOT International Food & Wine Festival. Today, we’re pleased to share that not only have we cooked up a creative, modified festival experience, it will also be our longest festival yet – giving you plenty of time to enjoy “A Taste of EPCOT International Food & Wine Festival!”

This new take on the foodie festival will debut July 15 and continue through the fall, offering over 20 signature global marketplaces like Hawaii, Hops & Barley, and Islands of the Caribbean, spaced out around the park. And, if you’ve ever imagined a world where the floral fun of Flower & Garden is sprinkled in with the global goodies of Food & Wine, here’s your chance – guests will be able to see our newest topiary, Remy, in the France pavilion and find Flower & Garden merchandise. For scavenger hunt fans, Remy’s Ratatouille Hide and Squeak scavenger hunt returns. And stay tuned as Food & Wine merchandise joins the fun later on after the festival begins. We know the popular musical acts during the “Eat to the Beat Concert Series” often pack the house and, in an effort to accommodate proper physical distancing, we will not be able to host these concerts this year. There will be plenty of music to enjoy at America Gardens Theatre with local EPCOT entertainment such as Mariachi Cobre, the JAMMitors and more. These fan favorites will spread out their performances throughout the day, giving audiences more options to enjoy them.

While assessing another fall special event, Mickey’s Not-So-Scary Halloween Party, we determined that many of its hallmarks – stage shows, parades and fireworks – are unable to take place in this new, unprecedented environment. With that in mind, we have made the difficult decision to cancel this year’s Mickey’s Not-So-Scary Halloween Party. Additionally, Disney H2O Glow Nights, the nighttime special ticket event at Disney’s Typhoon Lagoon, will not take place for the remainder of 2020. Guests who have already bought tickets to these events will be assisted with refunds over the coming weeks.

Looking ahead to the holiday season, this may spark questions about Mickey’s Very Merry Christmas Party and the EPCOT International Festival of the Holidays, which includes the Candlelight Processional. We are monitoring our new environment closely, and will make a decision on these events as we continue to learn more from government and health officials. As always, our goal is to explore every option and look at ways in which we can still host events and festivals full of Disney magic, while still operating responsibly with the health and safety of our guests and cast members in mind.

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