As Thomas Cook ceased trading earlier this morning, we have temporarily revised our cancellation and amendments policy. Please read the below information carefully, and feel free to contact our friendly dedicated admin team on 0203 904 4988, who will be happy to help.
Customers who are in the resort
Your attraction tickets should not be affected, and you can continue to use them as planned. If you are delayed coming home and have days left on your tickets, you will be able to use them too. For Discovery Cove tickets, we can offer a 10% cancellation fee, provided the request is more than 24 hours before your booked reservation.
Customers yet to travel who have paid in full
We are reducing cancellation fees to 10% if you wish to cancel your booking. This applies to all tickets, including Disney tickets that have been linked to MyDisneyExperience. We are full members of ABTA and abide by ABTA’s code of conduct. ALWAYS book with an ABTA member.
Customers with Flex Plus/Protection Plus will receive a full refund, minus the cost of the Flex.
You may also wish to try and re-book your holiday with another tour operator, airline, or travel agency. If this is the case, you can keep your tickets/booking live until you know whether you will be going or not. Our reduction of cancellation fees to 10% will remain for the next 30 days.
If you wish to change the dates of your tickets, we will waive all admin fees.
Customers yet to travel who have paid a deposit
There will be a loss of deposit if you cancel your booking, so you may wish to keep your booking live until you know whether you can re-book with another travel company. This applies to all tickets, including Disney tickets that have been linked to MyDisneyExperience. We are full members of ABTA and abide by ABTA’s code of conduct. ALWAYS book with an ABTA member.
We will waive all admin fees if you wish to change the dates of your tickets.
Existing on-site hotel + ticket bookings
Rest assured that these bookings are fully bonded by ABTA and you have full financial protection. We can amend dates free of charge and will reduce cancellation fees to 10% or loss of deposit.
Walt Disney World On-site Hotel bookings cancelled due to Thomas Cook failure
As one of Disney’s key UK partners, we can re-book customers who were affected by the collapse of Thomas Cook on a like-for-like basis. In most cases, we can provide an exact match in terms of room, resort, price and free dining. If you need to move your dates by a few days, this should also be possible. Please call us or email your original Disney hotel / holiday details to email@example.com and we will get back to you within 24 hours.
We can provide reassurance to customers who have been impacted by the demise of Thomas Cook that we are the UK’s number 1 ticket broker, full members of ABTA and been trading since 2002. We will be happy to assist in any way we can. Lines are open 9am – 9pm, 7 days a week.
The following tickets are non-refundable. However, if you are considering changing your date of travel please contact us to discuss your options.
Walt Disney World VIP Tour TIckets
Blue Man Group Orlando Tickets
Orlando Magic Basketball Tickets
Empire State Building Tickets
All Universal Studios Hollywood Tickets
All Disneyland California Tickets
Niagara Falls by Air
One World Observatory Tickets
9/11 Memorial Museum Tickets
New York Yankees Tickets
All Las Vegas and London Shows
All Disneyland Paris Tickets including Buffalo Bill’s Wild West Show
All PortAventura & Ferrari Land Tickets
All Siam Park & Loro Parque Tickets
Warner Bros. Studio Tour London - The Making of Harry Potter with Return Transportation
All Football Match Tickets
All UK Theme Park Tickets
Merlin’s Magical London Tickets
All Dubai Parks and Resorts Tickets
As always, our expert team are happy to help during this time. Please do not hesitate to give us a call on 0203 904 4988 or chat with us via our website, should you have any questions or wish to discuss your booking options.