Customer Reviews for New York Private Airport Transfers

First class service

The description on the paperwork implied that someone would be waiting for us in arrivals when we came out, but no one was there. We had to call the company and they said to wait outside and the drive will be with us in 15 minutes. We had to call them again as no one had turned up and they tried to imply it was our fault due to being late yet our flight was on time. The car finally turned up and the drive was okay and got dropped us off outside the hotel front door. Due to it being more complicated than required and stressful we would just use a taxi and pay extra.

First time I had used these transfers....and cannot recommend this service enough !! Lady was waiting for us at arrivals in JFK with our name on it...walked us to our waiting car.....which was an excellent...clean...SUV. The driver gave us a talking tour of Manhattan on route to the hotel...very well informed and friendly...with water supplied in the car...just what was needed after a long flight and arrival in a hot New York !. Gave her an extra tip for her friendliness.....pick up from hotel on return journey was also very efficient. Will use again when we go back next year and had recommended to some other friend too !! Please do not be apprehensive about this service...

Transport from JKK to Manhattan Hotel by private transfer

Recently purchased both the New York explorer pass, 5 attractions. And also booked a private shuttle to collect us from jfk airport in NYC! Cannot fault either product enough, we received a phone call from the company in NYC to confirm the booking, and they where waiting with a card for us as we came through arrivals! Great service! The pass is fabulous you receive them by email, and print them out. Several attractions to choose from, and they activate when you first use them! Can’t rate ATD enough!

Excellent service and price

Great service and great value

Brilliant driver standing at arrivals with name on phone, helped with our bags, driver was great showed and told of us things on route to hotel, gave us some tips about New York also

Had to wait more than 30 minutes on arrival in New York for a car to be available. Return trip was perfect.

Excellent service. Tickets sent by email to meet my deadline.

We waited an hour for our transfer from the airport. We had to keep ringing to find out where our driver was. Eventually the transfer arrived with no apology. The green van was old, stank of cigarette smoke, the interior had loose seats and floppy seatbelts that were not safe and was definately not what was advertised. We were so worried that our transfer back to the airport would be late, we rescheduled it for earlier and it arrived and was what was advertised, thankfully. However, I would not recommend this service based on our awful experience on collection from the airport. I would get an Uber instead.

Transportation from airport to hotel and from hotel to airport very prompt pleasant journey drivers very helpful

Good reliable service, met at airport very straight forward, but driver was a bit manic on the way, high speed lane switching 1-4 and ejected from seat as we hit some large bumps in the road at speed, and back return driver was perfect

On arrival man waiting with our name on board as we came through arrivals to take us to bus, return transport 40 mins late although they had rung to say they were running late due to traffic which I later found on my voice mail...we were still on time however so no real problem.

Fantastic service, couldn't ask for better, especially the guy who picked us up from JFK airport so friendly and chatty, gave us some good tips for our stay in New York, would use this service again.

We were collected by a Toyota Camry, which would only just fit 3 people and 2 cases. fortunately one of our cases was mislaid and therefore we were able to squeeze ito this very small car!! This is not what we exepected and NOT the type of car pictired in your advert., dissapointed would NOTuse again and definately would not reccommend!!!

First time used this service and it was absolutely spot on. Met on arrival and pick up for return journey was on time. Would highly recommend this service

Very friendly and professional service

Great customer service

I suppose you get what you pay for, we paid for a private SUV. They were waiting for us outside the airport with a card with our name on it. . Took us over the crossing to our vehicle and the driver was polite and helpful.

We had to wait an hour for our private transfer. When I asked why I was told it was Memorial Day weekend and the were busy. Not acceptable this transfer had been booked and paid for over a month. Waiting on feedback from ATD.

worked great.

Tickets came promptly with all contact info required on them. We had a bit of a delay on been picked up on arrival but we had all information we needed to contact the company and issue was resolved quickly. Had a call from the company on day of our return journey to confirm pick up time and all went smoothly. Very professional drivers and contact centre. Will defiantly use them again.

Great service - already recommended to 3 other parties going to New York.

Even though we were 3 hrs delayed the car was there waiting on us

Great in the return trip but poor on arrival - had to call them to find out where they were.

Drivers were waiting for me where they were supposed be, cars were clean and spacious and the whole process was smooth from start to finish

We had to ring when we arrived, as we couldn't find the driver but it was sorted very quickly

Prompt pick up well done guys

The driver was lovely

Superb - would recomend

This was a great way to get to/from Manhattan/JFK Airport - stress free - and service was excellent.

We were greeted on arrival by a representative who took us to our transport. Lovely gent on the way back to the airport, he was aware of road works on the street where our hotel was located and contacted our hotel to arrange to meet us in a suitable location.....excellent service

Very impressed, we were met at the luggage carousel and taken to our driver.

Waiting for us at jfk airport even though our flight was delayed. Suv perfect for s family of 4 plus luggage. Car on time for our departure from hotel to airport on return journey. Again the service will be used again. Recommend your company to friends & family.