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Frequently Asked Questions for

General Information

• How many parks does Walt Disney World have in Orlando?

  There are six parks - Magic Kingdom Park, Epcot, Disney's Hollywood Studios and Disney’s Animal Kingdom Theme Park, Disney’s Blizzard Beach Water Park and Disney’s Typhoon Lagoon Water Park. To explore them all, we offer the longer-duration Disney Magic Ticket which gives you access to all parks for the length of your ticket, subject to park availability.

• What is My Disney Experience?

  My Disney Experience is a free digital planning app that helps you get the most out of your Walt Disney World holiday. Link your Disney Tickets or Disney Hotel Booking to My Disney Experience to access the Disney Genie Service, mobile order food and make restaurant reservations, purchase Lightning Lanes, access Memory Maker, and so much more. See our guide to My Disney Experience for more information. 

  Guests can also use My Disney Experience to create digital Disney MagicMobile passes - a contactless way to enter the Disney Parks using your smartphone.

• What is Disney Memory Maker?

  Memory Maker is a great way to capture and relive your Walt Disney World Florida memories without having to reach for your camera. The whole family can pose for photos at any Disney PhotoPass location as well as select attractions and dining locations throughout Walt Disney World Resort. Ride photos are included too!

  Photos and videos can then be downloaded to your Disney account on My Disney Experience. You do this by tapping your Disney Ticket, MagicBand or MagicMobile pass at the attractions.

• What is Disney Genie Service and Lightning Lane?

  Disney Genie is a complimentary service included in the cost of your Disney Magic Tickets! With just a bit of information about your interests and preferences, this tool in the My Disney Experience app will give you a personalised itinerary, including attractions, foodie experiences, and Characters you can meet! There’s also a virtual tip board with forecasted ride wait times for all the park's attractions, and advice for making dining reservations, mobile food ordering and more. With the Disney Genie Service you’ll have quicker access to the most up-to-date park information, so you can be more spontaneous and have more fun.

  Lightning Lanes (previously Disney Genie+) are also available using the My Disney Experience app, for an additional purchase (subject to availability). Choose from Lightning Lane Single Pass or Lightning Lane Multi Pass to book time slots for entry on select attractions and experiences. You can also access new audio experiences and exclusive Disney PhotoPass camera lenses.

• When is the best time to visit Walt Disney World?

  September is historically the quietest month at the parks, with children in the US and the UK back at school. Weekdays in January, February, October, November and early December are usually quieter as well. However the best time to visit Florida weather wise, is during spring from March to Mid-May when the weather is pleasant, with temperatures relatively milder than the peak summer and clear skies.

• What hotels are there in Walt Disney World?

  There are currently more than 25 Disney Resort hotels to choose from.

• Is Universal Orlando part of Walt Disney World?

  No. Walt Disney World and Universal Resorts are separate attractions and require separate Disney Tickets or Universal Tickets for admission to their associated parks.

  • Walt Disney World features 4 Theme Parks - Magic Kingdom Park, Epcot, Disney's Hollywood Studios and Disney’s Animal Kingdom Theme Park and Disney’s Typhoon Lagoon Water Park - plus 2 water parks, Disney’s Typhoon Lagoon Water Park* and Disney’s Blizzard Beach Water Park.
  • Universal Orlando Resort contains four parks - Universal Studios Florida, Universal Islands of Adventure, Universal Epic Universe and  Universal Volcano Bay* water theme park

  However, we offer a combined Disney and Universal Combo Ticket for extra savings!

• What else is there to do in Walt Disney World?

  Disney Springs is an outdoor shopping, dining and entertainment complex. ESPN Wide World of Sports is a multi-purpose sports complex. There are also 4 golf courses and 2 themed miniature golf courses. Our Disney Magic Tickets include all of this.

Ticket Information

• I have a valid Disney Ticket, do I still need to book days at the Disney Parks?

  As of 9 January 2024, no Disney theme park reservations are needed! Just a valid Disney ticket is all you need to enter Magic Kingdom Park, EPCOT, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios and the Walt Disney World water parks.

• How will I receive my Disney Magic Tickets?

  When you purchase a Disney Magic Ticket you will receive a Disney Ticket confirmation in your AttractionTickets.com Customer Account as soon as you pay for your tickets in full (for those securing their Disney Magic Tickets with a deposit, your confirmation will only be made available once you have cleared your balance). Upon receipt of your Disney Ticket confirmation, create your gate-ready Disney MagicMobile passes in My Disney Experience - see our Disney MagicMobile guide for more information on Disney MagicMobile passes, a new contactless way to enter the Disney Parks using your smartphone.

  For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

• When can I book my Disney Park days?

  Disney Park Reservations are no longer required to visit the four Disney theme parks. Once you have booked your Disney tickets and paid in full, the tickets linked in your customer account are all you need to access Magic Kingdom, EPCOT, Hollywood Studios, Animal Kingdom, Typhoon Lagoon and Blizzard Beach. 

   

• I have received my Disney Ticket Confirmation, how do I create my Disney MagicMobile passes?

  Once you receive your Disney Ticket Confirmation, create your Disney MagicMobile passes in a few easy steps:

  1. On receipt of your Disney Ticket Confirmation, set up an account on the My Disney Experience website.
  2. Link your Disney Ticket Confirmation to your My Disney Experience account.
  3. After you have created your My Disney Experience account and linked your Disney Ticket Confirmation, download the My Disney Experience App
  4. Set up a Disney MagicMobile pass for each linked ticket in the My Disney Experience AppS
  5. Add your MagicMobile Pass to the Wallet app on iPhone or the digital wallet on other smart devices.
  6. For added ease, you can store multiple passes on a single device, a great option for families!

  Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme Parks.

• I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?

  Unfortunately, it is no longer possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.

  For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

• Is Memory Maker included with my Disney Tickets?

  Yes, Memory Maker is a standard inclusion with adult Disney Magic Tickets. Memory Maker is not included with Disney Event Tickets such as Mickey's Not So Scary Halloween Party

Rides & Attractions

• Can I pre-book Lightning Lane access to Disney attractions in advance?

  Yes! Once you’re in the US, Lightning Lanes can be purchased up to 7 days in advance for Disney Resort hotel guests and up to 3 days in advance for ticket-only guests. 

  Lightning Lane Passes must be purchased on a day-by-day basis, but you’ll be able to book for the full duration of your trip at the same time. 

  If you purchase a Lightning Lane Multi Pass in advance, you can book a time slot for up to three attractions per day. Once you’ve redeemed your initial Lightning Lane selection on the day of your visit (or the arrival window has passed), you can make another Lightning Lane selection using the My Disney Experience app and keep making one selection at a time throughout the day.

  You can also purchase a Lightning Lane Single Pass for up to two attractions per day (once per attraction). 

  Both Lightning Lane Multi Pass and Lightning Lane Single Pass can also be purchased on the day, subject to availability.

   

• Do all Disney rides and attractions have Lightning Lane access?

  Almost all of the rides and attractions throughout the 4 Walt Disney World Theme Parks have Lightning Lane access. While most of these are included (subject to availability) with the purchase of Lightning Lane Multi Pass, the following attractions require an individual purchase of Lightning Lane Single Pass: 

  • Seven Dwarfs Mine Train (Magic Kingdom Park)
  • TRON Lightcycle/Run (Magic Kingdom Park)
  • Guardians of the Galaxy: Cosmic Rewind (EPCOT)
  • Star Wars: Rise of the Resistance (Disney’s Hollywood Studios)
  • Avatar Flight of Passage (Disney’s Animal Kingdom Theme Park)

  Lightning Lane Multi Pass and Lightning Lane Single Pass can be purchased in advance or on the day via the My Disney Experience app, where you will then be able to book your time slots for these attractions. 

  Attractions at Disney's Blizzard Beach Water Park and Disney's Typhoon Lagoon Water Park do not have Lightning Lane access. 

• Are any attractions scheduled to be under refurbishment when I visit Walt Disney World?

  To learn about any unplanned closures or long-term refurbishments, please check the individual page for each attraction on My Disney Experience.

Opening Information

• What time does Walt Disney World open?

  The parks' opening hours vary throughout the year - see My Disney Experience for details.

Location

• How far is Orlando Sanford airport from Disney World?

  It is around 50 minutes away by car - 44 miles.

• How far is Walt Disney World to Universal Resort Orlando?

   It is 10 miles away, which takes approximately 20 minutes by car. If you’re looking to visit both parks, take a look at our Disney World & Universal combo ticket deals.

• How far is Walt Disney World to SeaWorld Orlando?

  Walt Disney World is 5 miles away from SeaWorld, Aquatica and Discovery Cove which takes approximately 10-15 minutes by car. If you’re looking to visit both parks,
  take a look at our Disney World & SeaWorld combo ticket deals.

• How do you get to Orlando Premium Outlets from Walt Disney World?

  You can take a 15 minute taxi ride or catch a bus which takes just over an hour with one changeover.

• Is Walt Disney World in Orlando?

  The Walt Disney World Resort is in Bay Lake and Lake Buena Vista, Florida. It is near Orlando and Kissimmee.

• Which airport in Orlando is closest to Walt Disney World?

  Orlando International Airport is the closest airport which is around 17 miles away and 20 minutes by car.

Food & Drink

• Can I bring my own food into Walt Disney World parks?

  Guests are allowed to bring outside food and non-alcoholic beverage items into the park for self-consumption, provided they are not in glass containers and do not require heating, reheating, processing, refrigeration or temperature control and do not have pungent odours.

• Which Walt Disney World restaurants take reservations?

  To see a list of all restaurants you can pre book, please visit My Disney Experience. All Guests may now make dining reservations online up to 60 days in advance.

Accessibility

• How does Walt Disney World accommodate guests with disabilities?

  Walt Disney World Resort theme parks provide numerous accommodations for Guests with mobility disabilities, Guests with visual disabilities and Guests with hearing disabilities. For more information, please contact Disability Services at (407) 560-2547. Rentals cannot be pre-booked and are first come first served only. Wheelchairs start from $12 a day.

Parking

• What are the parking charges at the Walt Disney World parks?

  Parking charges start from $25 per day. If you stay in a Disney resort, most hotels offer free theme park parking but charge an overnight fee to park instead.