JOB TITLE: Customer Service Agent

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Manager

LOCATION: London, Hybrid/Remote, SW9 8PL

SALARY: £24,000 per annum + commission

BENEFITS: 24–26 days holiday, 5% contributory pension scheme, subsidised health cash plan, profit share, familiarisation trips to our destinations, parties in London, an inclusive team, and a company that cares.

About Us

Established in 2002, Attraction Tickets Ltd operates a number of brands focused on the pre-purchase of attraction tickets, experiences, and theme park hotels and packages. Our flagship consumer brand – AttractionTickets.com – operates from the UK, Ireland, and Germany and is the leading broker for the major theme parks in each of those territories.

We are passionate about service, and our success is based on being the best in our sector in everything we do. We’re a privately owned, financially secure, and entrepreneurial company with ambitious plans for 2025 and beyond.

What’s in it for you?

A working culture that values your strengths, prioritises your personal development, and does not micromanage. We trust our people to do their best for the company and our customers by Adding Happiness in everything they do.

You’ll join a team that lives by our SHARE values — we Succeed Together, are Honest & Open, Act with Purpose, Remain Curious, and Exceed Customer Expectations.

You’ll be able to tap into a network of talented people and witness the development and rollout of new initiatives as we grow into more source markets and expand our product range.

Living Our Values

At Attraction Tickets Ltd, our SHARE values shape everything we do:

• Succeed Together: We collaborate, support one another, and celebrate collective success.
• Honest & Open: We communicate transparently, give and receive feedback respectfully, and own our actions.
• Act with Purpose: We focus on what matters most, making thoughtful decisions that drive results.
• Remain Curious: We ask questions, seek better ways of working, and continually learn.
• Exceed Customer Expectations: We go above and beyond to deliver memorable experiences for every customer.

These values define how we hire, develop, and recognise our people.

About You

You’re a proactive, positive individual who thrives in a fast-paced environment. You value teamwork and collaboration, are motivated by shared success, and take pride in delivering outstanding service.

Job Purpose

Deliver excellence in both telephone sales and post-booking service, achieving targets while instilling customer confidence through excellent communication.

Main Responsibilities

• Respond to customer sales and service enquiries via phone, email, and letter.
• Manage personal workload and follow up all potential sales opportunities.
• Maximise revenue and margin from every interaction.
• Provide exceptional, values-led service ensuring every customer feels valued.
• Process bookings and liaise with overseas suppliers.
• Handle post-sale issues and complaints professionally and empathetically.
• Continuously build knowledge of Attraction Tickets Ltd products and destinations.
• Contribute ideas to improve customer service processes.
• Collaborate with Sales, Operations, and other departments to resolve issues and improve our offer

Additional Information

Flexibility is expected, and the successful candidate will have opportunities to grow within the organisation.

We value the unique backgrounds, experiences, and perspectives that everyone brings to work. If you’re excited by what you’ve read but don’t meet every requirement, we’d still love to hear from you.

Financial protection for you and your loved ones, providing peace of mind.

Support in case of serious illness, offering financial security when you need it.

Exclusive discounts on tickets and experiences to enjoy the attractions we sell.

Helping you plan for the future with contributions towards your retirement savings.

Flexible working hours to support a healthy work-life balance.

The opportunity to work remotely from a abroad destination.

A chance to experience our conservation efforts first-hand with a company-supported trip.

1 paid day off a year to give back and support causes that matter to you.

Save money on a new bike while staying active and eco-friendly.

Opportunities to develop your skills and grow in your career.

Recognition and rewards for your dedication and commitment over the years.

Complimentary eye checks to support your health and wellbeing.

Promotes the company and its products to attract customers to the parks and tourist attractions we sell.

Responsible for building and maintaining the technological infrastructure and software applications.

Focuses on all aspects if the employee experience, including recruitment, onboarding, training, development, and overall well-being and happiness of staff.

This department is responsible for driving revenue through direct sales to customers and achieving sales targets.

This is the business-to-business arm of the company, specialising in selling tickets and experiences to travel agents and other partners in the travel industry.

Handles all direct communication with customers, resolving issues, answering questions, and ensuring a positive experience.

This department manages relationships with suppliers, negotiates contracts, and oversees the commercial aspects of product offerings.

Manages the company's financial transactions, reporting and budgeting.

Defines and manages products on our website and roadmap of the company's offerings.

Ensure everything is running smoothly behind the scenes to keep the business efficient and effective.