Orlando Frequently Asked Questions

Walt Disney World tickets

    I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?

    No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation. 

    I have booked Disney Tickets with a deposit. Will the Disney Parks get full before my balance is due 6 weeks prior to departure?

    We have been monitoring the Disney Park Pass system since its launch and it is extremely unlikely that the Disney Parks will get to full capacity until a few days in advance if at all. In non-peak periods it is highly unlikely that Disney Parks will reach full capacity. If you are concerned about Disney Parks reaching capacity and you wish to make your Disney Park reservations sooner, you do not need to wait until 6 weeks prior to your departure date to clear your balance. We will send your Disney tickets as soon as your balance is paid.

    UPDATE: For visits after 9 January 2024, Disney Park Reservations are no longer required. A valid Disney Ticket is all that will be needed to enter a Disney Park. 

    How does the new Disney 14-Day Magic Ticket work?

    • First, select the date you would like to start using your Disney Magic Ticket.
    • You can use the Disney 14-Day Magic Ticket over 18 days from the date selected, giving you more flexibility during your holiday.
    • You can start using your Disney 14-Day Magic Ticket at any time within the ticket validity window, but remember the ticket will expire in full at the end of the 18-day period irrespective of the number of days used. We recommend you start using the Disney 14-Day Magic Ticket within 4 days of the date selected to ensure you enjoy the full 14 Disney Park days entitlement.

    How does the Disney 7-Day Magic Ticket Work?

    • First, select the date you would like to start using your Disney Magic Ticket.
    • You can use the Disney 7-Day Magic Ticket over 15 days from the date selected, giving you more flexibility during your holiday.
    • Start using your Disney 7-Day Magic Ticket at any time within the ticket validity window, but remember the ticket will expire in full at the end of the 15-day period irrespective of the number of days used.

    My date of departure has changed and I need to change the start date of my Disney Magic Ticket. How do I do this?

    If your ticket booking is on deposit, the quickest way to change the start date currently is to call us and a member of our Customer Service Team will amend your Disney Magic Ticket start date. Disney Magic tickets are priced by date and any difference in the ticket price will be payable.

    If you have already paid for your Disney Magic Tickets in full and received your Disney Booking Confirmation, we will need to cancel and rebook your Disney Tickets. We won't charge an amendment fee for making this change, but new prices may apply to your booking as Disney Magic tickets are priced by date and any difference in the ticket price will be payable. Amending bookings will also cancel any linked Disney Theme Park reservations unless they are linked to your new Disney Confirmation reference within 24 hours and these will need to be re-booked, subject to the latest Disney Park availability.

     

    Is Memory Maker included with my Disney Tickets?

    Yes, Memory Maker is a standard inclusion with adult Disney Magic Tickets. Memory Maker is not included with Disney Event Tickets such as Mickey's Not So Scary Halloween Party

    What is Disney Memory Maker?

    Memory Maker is a great way to capture and relive your Walt Disney World Florida memories without having to reach for your camera. The whole family can pose for photos at any Disney PhotoPass location as well as select attractions and dining locations throughout Walt Disney World Resort. Ride photos are included too!

    Photos and videos can then be downloaded to your Disney account on My Disney Experience. You do this by tapping your Disney Ticket, MagicBand or MagicMobile pass at the attractions.

    Do Disney Tickets still include FastPass+?

    No, Disney FastPass+ was suspended at the start of the Covid pandemic and then discontinued in 2021. FastPass+ has been replaced with a new service called Disney Genie.

    I have received my Disney Ticket Confirmation, how do I create my Disney MagicMobile passes?

    Once you receive your Disney Ticket Confirmation, create your Disney MagicMobile passes in a few easy steps:

    1. On receipt of your Disney Ticket Confirmation, set up an account on the My Disney Experience website.
    2. Link your Disney Ticket Confirmation to your My Disney Experience account.
    3. After you have created your My Disney Experience account and linked your Disney Ticket Confirmation, download the My Disney Experience App
    4. Set up a Disney MagicMobile pass for each linked ticket in the My Disney Experience AppS
    5. Add your MagicMobile Pass to the Wallet app on iPhone or the digital wallet on other smart devices.
    6. For added ease, you can store multiple passes on a single device, a great option for families!

    Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme parks.

    For those that would prefer to have physical tickets, you can take your Disney Ticket numbers to any Will Call/Ticket window located at the entrance of each Disney Park to redeem your Disney Ticket IDs for printed physical tickets. Please ensure you have a valid ID.

    I have a valid Disney Ticket, do I still need to book days at the Disney Parks?

    As of 9 January 2024, no Disney theme park reservations are needed! Just a valid Disney ticket is all you need to enter Magic Kingdom Park, EPCOT, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios and the Walt Disney World water parks.

    How do I book my Disney Park days?

    If you are visiting Walt Disney World before 9 January 2024 both a valid Disney Ticket AND a date-specific theme park reservation are required to enter the four Disney theme parks - Magic Kingdom, EPCOT, Hollywood Studios and Animal Kingdom. See our Disney Theme Park Reservation Guide for more information on linking your Disney Magic Ticket confirmation and booking your Disney Park Days.

    Disney Park reservations are no longer needed for guests visiting the Disney Parks after 9 January 2024. 

    How will I receive my Disney Magic Tickets?

    When you purchase a Disney Magic Ticket you will receive a Disney Ticket confirmation in your AttractionTickets.com Customer Account as soon as you pay for your tickets in full (for those securing their Disney Magic Tickets with a deposit, your confirmation will only be made available once you have cleared your balance). Upon receipt of your Disney Ticket confirmation, create your gate-ready Disney MagicMobile passes in My Disney Experience - see our Disney MagicMobile guide for more information on Disney MagicMobile passes, a new contactless way to enter the Disney Parks using your smartphone.

    For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

    I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?

    Unfortunately, it is no longer possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.

    For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

Disney’s Genie / Genie +

    What is Disney Genie Service and Disney Genie+

    Disney Magic Tickets include complimentary access to the all-new Disney Genie Service, a handy digital service that lets you create your best Disney Park day with a recommended personal itinerary. Upon launching the Disney Genie tool in the My Disney Experience App, share what you’d like to do in a few easy steps - you can highlight specific attractions, foodie experiences and entertainment, plus special interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more. Disney Genie service will then create a personalised itinerary that seamlessly and smartly maps out your day. It displays a good time to go to a specific attraction and gives an idea of the forecasted wait. Also, enjoy features like a virtual tip board with forecasted ride wait times for all the park's attractions, make dining reservations, mobile food ordering and more. With Disney Genie Service you’ll have quicker access to the most up-to-date park information, so you can be more spontaneous and have more fun.

    Want to take your day to the next level? Disney Genie+ service featuring Lightning Lane entry on select attractions and experiences, new audio experiences and access to exclusive Disney PhotoPass camera lenses may be purchased on the day you visit a Disney Park using the My Disney Experience App.

    I have purchased and received Disney Tickets with Genie+ and would like to add another person to my booking. Is that possible?

    Unfortunately, it is no longer possible to add additional Disney Tickets with Genie+ to your booking. Any new customers will need to purchase a standard Disney Magic Ticket and then separately purchase Genie+ using the My Disney Experience App on the day of each Disney Park visit, one day at a time, subject to availability.

    I have purchased and received a Disney Ticket with Genie+ and now need to amend the ticket start date. Is that possible?

    Unfortunately, after 7 June 2022 it will no longer be possible to amend the start date of a Disney Magic Ticket that includes Genie+. If your holiday plans change and you find you need to change the start date of your Disney ticket, we will be able to replace your ticket(s) with a standard Disney Magic Ticket with a new start date, but you will lose the Genie+ benefit. The difference in ticket price will be refunded. If you would still like to access the Genie+ service following the amend to your Disney Magic Ticket start date, this will be available to purchase on the day of your Park visits using the My Disney Experience app, one day at a time, subject to availability.

    I have purchased and received a Disney Ticket with Genie+ for a date after 7 June 2022. Will this ticket still be valid now that Genie+ service is no longer available to pre-purchase.

    Absolutely. If you already purchased a Disney ticket that includes Disney Genie+ service for a date after 7 June 2022, don’t worry – you’ll be able to use the service during your Disney Park visits. You do not need to do anything, and you do not need to contact us. Your tickets will include Genie+ every day you go to any of the four major parks at Walt Disney World and you will be able to access the Genie+ service and book your Lightning Lane entrances using the My Disney Experience App.

    Why can I not find or purchase a Disney Ticket that includes Genie+

    Starting from 7 June 2022, Disney Genie+ service will no longer be available to pre-purchase before guests depart on holiday. To access the Genie+ service, new customers with a valid Disney Ticket and theme park reservation will be able to purchase Genie+ using the My Disney Experience App on the day they visit a Disney Park, one day at a time, subject to availability. This change has been introduced to allow Walt Disney World Resort to focus on the best possible guest experience and better manage demand.

    Can I pre-book Lightning Lane access to Disney attractions in advance with the Disney Genie+ service?

    No, access to the Lightning Lane entrance can only be booked on the day of your visit with availability opening every day at 7.00am. Guests with Genie+ can select the next available arrival window for their first attraction at this time. Once you’ve redeemed your initial Lightning Lane selection (or the arrival window has passed), you can make another Lightning Lane selection using the Genie+ service and can keep making one selection at a time throughout the day. Attraction arrival windows are provided as next available. See our Disney Genie Guide for more information Genie+ and featured Lightning Lane attractions.

    Are all Disney rides and attractions included with Genie+?

    No. There are more than 40 experiences across all 4 theme parks that are eligible, but currently, you cannot use Genie+ to access the Lightning Lane entrance for the following attractions.

    • Seven Dwarfs Mine Train
    • TRON Lightcycle / Run
    • Guardians of the Galaxy: Cosmic Rewind
    • Star Wars: Rise of the Resistance
    • Avatar Flight of Passage

    To access the Lightning Lane for these highly demanded attractions, guests must pay for individual Lighting Lane entrance on the day of their visit. Only two individual Lightning Lane selections can be purchased each day. Selections and payments must be made via the My Disney Experience App. Unfortunately, we are unable to book this for you. See our Disney Genie Guide for more information on the Disney Genie Service and Lightning Lane attractions.

Disney MagicBands

    I have a Disney MagicBand on my booking. How and where do I get the MagicBand?

    Unfortunately, it is not possible for MagicBands to be shipped to the UK and sent to you in advance of your holiday. MagicBands must be collected from Planet Hollywood at Disney Springs using the barcoded digital voucher automatically uploaded to your Customer Account upon full payment of your tickets.

    My MagicBand is showing as a Digital Ticket in my customer account. Why?

    Unfortunately, it is not possible for MagicBands to be shipped to the UK and we are therefore unable to send your MagicBands in the post before you depart on holiday. MagicBands can be picked up from Planet Hollywood at Disney Springs using this barcoded Digital voucher.

    Do I need to pick up my Disney MagicBand to access the Disney parks?

    No, you can use your Disney Ticket confirmation to create Disney MagicMobile tickets that can be downloaded to a smartphone or you can take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

    Your MagicBand can be collected from Planet Hollywood at Disney Springs at any time during your holiday. Should you wish to use your MagicBand as your Disney admission ticket instead of your Disney Ticket, please collect your MagicBand at the start of your holiday.

    Once I pick up my Disney MagicBand, how do I link them to my Disney tickets?

    You can link your MagicBands via the My Disney Experience app. Alternatively, you can visit Disney Guest Relations, located at the entrance of each Disney Park for help. Please see our How To Link Your Walt Disney World Ticket to Your MagicBand guide for more in depth information.

    I don’t have a Disney MagicBand on my booking. Why?

    MagicBands are not included with Disney Tickets and can be purchased separately from retail outlets throughout Walt Disney World. We periodically run limited-time MagicBand offers using very limited stock. Only customers who booked their Disney Tickets during one of these promotions are entitled to a MagicBand. Unfortunately we are unable to add MagicBands to bookings made outside these promotions due to the limited stock.

My Disney Experience

Universal Orlando

    How do my Universal Orlando tickets work?

    Universal Explorer Tickets are open-dated and can be first used at any time within the year selected at the time of booking e.g. a 2022 Universal Explorer Ticket must be first used on or before 31 December 2022. Tickets are activated by visiting one of the included Universal Parks or Universal CityWalk and are then valid for 14 consecutive days from this point.

    • The Universal Orlando 3 Park Ticket includes unlimited admission to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay for the duration of your ticket
    • The Universal Orlando 2 Park Ticket includes unlimited admission to Universal Studios Florida and Universal’s Islands of Adventure for the duration of your ticket

    Do Universal Explorer Tickets include Universal Express?

    No. Universal Express is not a standard inclusion. If you would like Universal Express access you can purchase either a Universal Express Ride Access Ticket or a Universal Express Unlimited Ticket. Universal Express Unlimited Passes can only be used on the date you select and a separate Universal Orlando theme park admission ticket is still required for entry to the Universal Parks.

    If you are staying at one of the Universal Premier Hotels - Hard Rock Hotel, Loews Royal Pacific Resort or Loews Portofino Bay- you get Universal Express included for free as part of your hotel reservation, although you will still need to purchase a Universal Explorer Ticket to access the parks.

    Do I need to make park reservations for the 3 Universal Orlando parks?

    No, park reservations are not needed for the Universal Parks. A valid Universal Orlando Explorer Ticket is all you need to enter the Universal parks included with the ticket purchase.

    • The Universal Orlando 3 Park Ticket includes admission to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay
    • The Universal Orlando 2 Park Ticket includes admission to Universal Studios Florida and Universal’s Islands of Adventure

    Universal Explorer Tickets offer 14 consecutive days of unlimited park-to-park access to the Universal Parks included with the ticket.

    How will I receive my Universal Orlando 3 Park Explorer Ticket?

    Gate-ready digital Universal Orlando 3 Park Explorer Ticket(s) will be instantly uploaded to your Customer Account upon full payment. Tickets can be downloaded to your smartphone and used straight away by scanning them at any touch point to the Universal parks. If you don't have a smartphone, simply print your Universal tickets instead. 

    Can I use my Universal Orlando 3 Park ExplorerTicket immediately?

    If you're visiting Universal Orlando Resort in 2024, your Universal Orlando 3 Park Explorer Ticket will be open-dated and will be activated the first time you visit one of the three Universal parks. Your tickets will be instantly uploaded to your Customer Account upon full payment. Once you complete your order, simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission.

     

    For visits to Universal Orlando Resort in 2025, Universal Orlando 3 Park Explorer Tickets will be dated and can only be used from the date chosen at booking.

    What is the Orlando 6 Park FlexiTicket?

    This is a combination of two tickets to offer one combo price to visit all six parks. One ticket is for the SeaWorld Parks - SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay and one for the Universal Orlando Resort theme parks -  Universal Studios FloridaUniversal's Islands of Adventure and Universal’s Volcano Bay.

    There are two Orlando 6 Park FlexiTicket options to choose from with differing entitlements for the SeaWorld Parks:

    COMBO OPTION ONE 

    • A single day at each of SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay with Free All-day Dining at each SeaWorld Park - enjoy one entrée, one side or one dessert and one regular-sized non-alcoholic beverage every 90 minutes at participating restaurants
    • Unlimited park-to-park admission to Universal Studios Florida, Universal's Islands of Adventure and Universal’s Volcano Bay for up to 14 consecutive days

    COMBO OPTION TWO 

    • 14 consecutive days of unlimited access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay including Free Parking at each SeaWorld Park
    • Unlimited park-to-park admission to Universal Studios Florida, Universal's Islands of Adventure and Universal’s Volcano Bay for up to 14 consecutive days

    What is the difference between the 2 options available for the Orlando 6 Park FlexiTicket?

    Both the Orlando 6 Park FlexiTicket options include 14 days unlimited park to park admission to all three Universal Orlando Resort Theme Parks - Universal Studios FloridaUniversal's Islands of Adventure and Universal’s Volcano Bay

    However, the entitlements for the SeaWorld Parks differ as follows:

    COMBO OPTION ONE 

    • A single day at each of SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay + Free All-day Dining at each SeaWorld Park

    COMBO OPTION TWO 

    • 14 consecutive days of unlimited access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay + Free Parking at each SeaWorld Park

    Guest wanting to visit the parks more than once should opt for Combo option number two whereas those that think they will only get the chance to visit the parks once each, should choose option one. 

Discovery Cove

    What time should I get to Discovery Cove?

    Discovery Cove is a full day experience so we advise arriving as early as possible. Check-in opens at 7.15am, waterways open at 9.00am and the park shuts at 5.00pm. By arriving early, you can take advantage of the free breakfast, plus you'll be first in line to choose your dolphin swim time, which is allocated on the day on a first come first serve basis. 

    What do I need to bring with me?

    All Discovery Cove package tickets include the use of lockers, towels, wetsuits, animal-safe sunscreen and snorkels/masks during your visit so all you will need to bring is a dry set of clothes to change into afterwards and appropriate footwear like sandals for walking around the park. You must also bring your reservation and each person must show a valid ID such as a passport for check in.

    How do I book a Cabana at Discovery Cove?

    Cabanas are only available to book directly with Discovery Cove, unfortunately, we can’t book a cabana for you. You will need your Discovery Cove reservation number to make a cabana reservation which can be found on your Discovery Cove tickets. If your tickets are not yet ready to download from your Customer Account and you want to book a Discovery Cove cabana, please call us for your Discovery Cove reservation number. Be advised that Cabanas are very popular and you will need to book some time in advance. They start at $200 per cabana.

    When do I select the time for my Dolphin experience?

    The time slots for the Dolphin interactions are allocated upon check in at the park on a first-come, first-serve basis. We advise guests to arrive as early as possible on the day if you have a preferred time that you would like to request.

    How much is parking at Discovery Cove?

    Parking is FREE with any Discovery Cove package ticket.

    What time does Discovery Cove open?

    Check-in for Discovery Cove starts at 7:15am. Discovery Cove Tickets include breakfast, so it is highly recommended you arrive at Discovery Cove upon opening to take advantage of this inclusion. Plus you'll be first in line to choose your dolphin swim time, which is allocated on the day on a first-come-first-serve basis. 

    What time is my dolphin swim at Discovery Cove?

    Dolphin Swim times are allocated when you check-in at Discovery Cove. Times are allocated on a first-come, first-serve basis. The earlier you arrive at Discovery Cove, the more choice you will have.

    Can I visit SeaWorld, Busch Gardens and Aquatica before my Discovery Cove visit date?

    Yes. Your digital ticket for Discovery Cove includes a gate-ready barcode for all of the other SeaWorld Parks included within your Discovery Cove package. You can visit any of the other SeaWorld Parks before your Discovery Cove visit date and this portion of your ticket will be activated the first time you visit one of those parks. Your Discovery Cove Digital Ticket will be uploaded to your Customer Account upon full payment.

    What is the difference between the Discovery Cove Package and the Discovery Cove Ultimate Package?

    The Discovery Cove Package includes a day at Discovery Cove plus 14 consecutive days of admission to SeaWorld Orlando and Aquatica.

    The Discovery Cove Ultimate Package includes a day at Discovery Cove and 14 days of access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay. The Ultimate Package also includes free parking at the featured parks.

    I can’t access my Discovery Cove Digital Tickets in my customer account. Why?

    We upload digital tickets to customer accounts within 5 days of full payment or sooner. If you have only just paid your balance, please allow a few days for your tickets to appear in your customer account. If you have booked tickets on a deposit basis, tickets will not be made available in your customer account until you have paid your balance.

    Can I book a cabana at Discovery Cove with AttractionTickets.com?

    No, unfortunately, we can’t book a cabana for you. Cabanas can only be booked directly with Discovery Cove. You will need your Discovery Cove reservation number to make a cabana reservation which can be found on your Discovery Cove tickets. If your tickets are not yet ready to download from your Customer Account and you want to book a Discovery Cove cabana, please call us for your Discovery Cove reservation number.

SeaWorld Orlando Tickets

    How does the SeaWorld Parks 3-Visit Ticket + Eat Free work?

    The SeaWorld Parks 3-Visit Ticket + Eat Free is open-dated and can be first used at any time within the year selected at the time of booking e.g. a 2024 SeaWorld Parks 3-Visit Ticket must be first used on or before 31 December 2024.

    Tickets are activated by visiting one of the included SeaWorld Parks and are then valid for 14 consecutive days from this point, allowing you to spread your park visits over a 2-week holiday. The SeaWorld Parks 3-Visit Ticket + Eat Free allows one visit only to each of the featured parks – SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay.

    As an added-value bonus, guests can eat all day at each SeaWorld park with the All Day Dine benefit. All-Day Dine is automatically activated upon park admission. Enjoy one entrée, one side or one dessert and one regular-sized non-alcoholic beverage every 90 minutes at participating restaurants during regular opening hours. 

    Does the SeaWorld Parks 3-Visit Ticket + Eat Free include free parking?

    No. Parking is not included with the SeaWorld Parks 3-Visit Ticket + Eat Free and car parking fees must be paid on arrival at each park.

    How do I get to Busch Gardens if I don’t have a car?

    The SeaWorld Parks 3 for 2 Ticket, the 2-Park SeaWorld and the Busch Gardens Ticket and the Discovery Cove Ultimate Package include Free transportation to Busch Gardens from Orlando on the Busch Gardens Shuttle Express. The shuttle runs daily and picks up from SeaWorld and various locations in the International Drive and Kissimmee areas. Pick-up time is between 8.30am and 9.00am depending on location and the return time from Busch Gardens varies through the year depending on the Busch Gardens closing time. Reservations are required to guarantee your seats and can be made in advance by calling 1-800-221-1339.

    Do I have to book a date for my SeaWorld Parks 3-Visit Ticket + Eat Free?

    No, you will receive an open-dated SeaWorld Parks 3-Visit Ticket, giving you the flexibility to first use your ticket at any time during the calendar year selected at the time of booking. Tickets are activated the first time you visit either SeaWorld Orlando, Aquatica or Busch Gardens. 

    You must select the year of visit at the time of booking and tickets must be used on or before 31 December of the year selected e.g. 2024 tickets must be activated on or before 31 December 2024. 

    How will I receive my SeaWorld Parks Tickets?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away. Need your tickets faster? No problem! Please call our customer service team on 0800 223 0324 if you require tickets instantly.

    Do I have to book a date for my SeaWorld and Aquatica 2-Visit Ticket + Eat Free?

    No, you will be sent an open-dated SeaWorld and Aquatica 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14 day validity window. 

    Do I have to book a date for my SeaWorld and Busch Gardens 2-Visit Ticket + Eat Free

    No, you will be sent an open-dated SeaWorld and Busch Gardens 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14 day validity window. 

    What is the Orlando 6 Park FlexiTicket?

    This is a combination of two tickets to offer one combo price to visit all six parks. One ticket is for the SeaWorld Parks - SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay and one for the Universal Orlando Resort theme parks -  Universal Studios FloridaUniversal's Islands of Adventure and Universal’s Volcano Bay.

    There are two Orlando 6 Park FlexiTicket options to choose from with differing entitlements for the SeaWorld Parks:

    COMBO OPTION ONE 

    • A single day at each of SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay with Free All-day Dining at each SeaWorld Park - enjoy one entrée, one side or one dessert and one regular-sized non-alcoholic beverage every 90 minutes at participating restaurants
    • Unlimited park-to-park admission to Universal Studios Florida, Universal's Islands of Adventure and Universal’s Volcano Bay for up to 14 consecutive days

    COMBO OPTION TWO 

    • 14 consecutive days of unlimited access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay including Free Parking at each SeaWorld Park
    • Unlimited park-to-park admission to Universal Studios Florida, Universal's Islands of Adventure and Universal’s Volcano Bay for up to 14 consecutive days

    What is the difference between the 2 options available for the Orlando 6 Park FlexiTicket?

    Both the Orlando 6 Park FlexiTicket options include 14 days unlimited park to park admission to all three Universal Orlando Resort Theme Parks - Universal Studios FloridaUniversal's Islands of Adventure and Universal’s Volcano Bay

    However, the entitlements for the SeaWorld Parks differ as follows:

    COMBO OPTION ONE 

    • A single day at each of SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay + Free All-day Dining at each SeaWorld Park

    COMBO OPTION TWO 

    • 14 consecutive days of unlimited access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay + Free Parking at each SeaWorld Park

    Guest wanting to visit the parks more than once should opt for Combo option number two whereas those that think they will only get the chance to visit the parks once each, should choose option one. 

Getting your tickets

    I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?

    No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation. 

    When will I receive my Orlando Attraction tickets?

    If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner. 

    If you have chosen to secure your Orlando attraction tickets with a deposit, tickets cannot be downloaded from your customer account until you have paid your balance in full. 

    How will I receive my Orlando attraction tickets?

    Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks. 

    These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your AttractionTickets.com Customer Account as soon as your tickets have been paid in full.

    I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?

    Unfortunately, it is no longer possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.

    For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

Digital Ticket Fulfilment & Delivery

    I am traveling very soon. How quickly can I receive my Orlando attraction tickets?

    As the UK's leading attraction tickets seller, we enjoy a preferred partnership with Walt Disney World, Universal Orlando Resort and SeaWorld Parks and have a direct integration with their ticketing systems. If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets will be ready for downloading within 24 hours or sooner. 

    Special Instructions for Walt Disney World Tickets. Please remember that you must create Disney MagicMobile Passes using the My Disney Experience App for a contactless way to enter the Disney Parks using your smartphone - see our Disney MagicMobile Information Guide for detailed instructions on how to create Disney MagicMobile passes. For those that would prefer to have physical Disney tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

    When will I receive my Orlando Attraction tickets?

    If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner. 

    If you have chosen to secure your Orlando attraction tickets with a deposit, tickets cannot be downloaded from your customer account until you have paid your balance in full. 

    I have received my Disney Ticket Confirmation, how do I create my Disney MagicMobile passes?

    Once you receive your Disney Ticket Confirmation, create your Disney MagicMobile passes in a few easy steps:

    1. On receipt of your Disney Ticket Confirmation, set up an account on the My Disney Experience website.
    2. Link your Disney Ticket Confirmation to your My Disney Experience account.
    3. After you have created your My Disney Experience account and linked your Disney Ticket Confirmation, download the My Disney Experience App
    4. Set up a Disney MagicMobile pass for each linked ticket in the My Disney Experience AppS
    5. Add your MagicMobile Pass to the Wallet app on iPhone or the digital wallet on other smart devices.
    6. For added ease, you can store multiple passes on a single device, a great option for families!

    Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme parks.

    For those that would prefer to have physical tickets, you can take your Disney Ticket numbers to any Will Call/Ticket window located at the entrance of each Disney Park to redeem your Disney Ticket IDs for printed physical tickets. Please ensure you have a valid ID.

    How will I receive my Universal Orlando 3 Park Explorer Ticket?

    Gate-ready digital Universal Orlando 3 Park Explorer Ticket(s) will be instantly uploaded to your Customer Account upon full payment. Tickets can be downloaded to your smartphone and used straight away by scanning them at any touch point to the Universal parks. If you don't have a smartphone, simply print your Universal tickets instead. 

    Can I use my Universal Orlando 3 Park ExplorerTicket immediately?

    If you're visiting Universal Orlando Resort in 2024, your Universal Orlando 3 Park Explorer Ticket will be open-dated and will be activated the first time you visit one of the three Universal parks. Your tickets will be instantly uploaded to your Customer Account upon full payment. Once you complete your order, simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission.

     

    For visits to Universal Orlando Resort in 2025, Universal Orlando 3 Park Explorer Tickets will be dated and can only be used from the date chosen at booking.

    How will I receive my SeaWorld Parks Tickets?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away. Need your tickets faster? No problem! Please call our customer service team on 0800 223 0324 if you require tickets instantly.

    How will I receive my Orlando 6 Park FlexiTicket?

    Gate-ready digital ticket(s) will be uploaded to your Customer Account within 24 hours of full payment or sooner. As soon as your tickets are available, they can be downloaded to your smartphone and used straight away. Need your tickets faster? No problem! Please call our customer service team on 0800 223 0324 if you require tickets instantly.

    Can I use my Orlando 6 Park FlexiTicket immediately?

    Tickets will be uploaded to your Customer Account within 24 hours of full payment and can be used as soon as they appear. Simply log on to your account and download your tickets to your smartphone. Scan the barcode code at the entrance to each park for instant admission. 

    How do I use my Disney and Universal Combo Ticket? 

    You will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full purchase.

    Universal Ticket

    Disney Ticket

    • A Disney Ticket Confirmation will be uploaded to your customer account upon full purchase. Once you receive your Disney Ticket Confirmation, create your gate-ready Disney MagicMobile passes in a few easy steps.

    - Set up an account on My Disney Experience and link your Disney Ticket confirmation
    - After you have linked your Disney Ticket confirmation, download the My Disney Experience App and set up a Disney MagicMobile pass for each ticket on your booking
    - Add your MagicMobile Passes to the digital wallet on your smartphone
    - Disney MagicMobile passes are gate-ready - simply hold your smartphone near an access point when entering the Disney Parks

    How do I use my Orlando Freedom Ticket? 

    You will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full purchase.

    Disney Ticket

    • A Disney Ticket Confirmation will be uploaded to your customer account upon full purchase. Once you receive your Disney Ticket Confirmation, create your gate-ready Disney MagicMobile passes in a few easy steps.

    - Set up an account on My Disney Experience and link your Disney Ticket confirmation
    - After you have linked your Disney Ticket confirmation, download the My Disney Experience App and set up a Disney MagicMobile pass for each ticket on your booking
    - Add your MagicMobile Passes to the digital wallet on your smartphone
    - Disney MagicMobile passes are gate-ready - simply hold your smartphone near an access point when entering the Disney Parks

    Universal Ticket

    SeaWorld Ticket

    • Gate-ready SeaWorld Parks Tickets can be downloaded to your smartphone as soon as you receive your email notification. Simply scan the barcode at the entrance to SeaWorld Orlando, Aquatic and Busch Gardens Tampa Bay for direct access to the Universal parks. Your Universal tickets are open-dated and activated the first time you visit a Universal park. 

    How will I receive my Orlando attraction tickets?

    Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks. 

    These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your AttractionTickets.com Customer Account as soon as your tickets have been paid in full.

    How will I receive my Disney Magic Tickets?

    When you purchase a Disney Magic Ticket you will receive a Disney Ticket confirmation in your AttractionTickets.com Customer Account as soon as you pay for your tickets in full (for those securing their Disney Magic Tickets with a deposit, your confirmation will only be made available once you have cleared your balance). Upon receipt of your Disney Ticket confirmation, create your gate-ready Disney MagicMobile passes in My Disney Experience - see our Disney MagicMobile guide for more information on Disney MagicMobile passes, a new contactless way to enter the Disney Parks using your smartphone.

    For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.

    If I purchase a Universal Orlando 2 Park Explorer Ticket, can I use it immediately?

    Yes. Our Universal Orlando 2 Park Explorer Tickets are instantly uploaded to your Customer Account upon full payment. Simply log on to your account and download your Universal tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission. Tickets are open-dated and activated the first time you visit Universal Studios Florida, Islands of Adventure or Universal CityWalk.

Paying my balance

    I have booked Orlando attraction tickets with a deposit. When is my balance due?

    We require you to pay your balance 6 weeks prior to your holiday departure date. Tickets will be uploaded to your AttractionTickets.com Customer Account as soon as you pay your balance - your balance can be paid sooner if you want your Orlando attraction tickets earlier. 

    I have booked Orlando attraction tickets with a deposit. How can I pay my balance?

    You can pay your balance by logging on to your Customer Account. Alternatively call our Customer Service Team on 0800 223 0324.

    I have booked Orlando attraction tickets with a deposit. Can I pay my balance in instalments?

    Yes, you can and the best way to do this is via your Customer Account.

Refunds and ticket returns

    I have booked attraction tickets on deposit and I want to cancel my order. How do I do this?

    Just call us to let us know that you will no longer be travelling. If you don’t have Flex Plus on the booking, you will lose your deposit or £50 per person whichever amount is lower. If you have Flex Plus on the booking, we will refund you all monies paid minus the cost of the Flex Plus.

    I have already received my Orlando attraction tickets and want to cancel my order. How can I do this?

    Just call us to let us know that you will no longer be travelling and we will cancel your booking.

    Please note, if you received physical tickets in the post as part of your order (bookings made before September 2022), tickets must be returned to us via Recorded or Special Delivery before we can process any refund due. We will confirm by email once tickets have been received by us although this will likely take a few days so recommend that you check your tracking to confirm when we have received them.

    Ticket Returns:

    AttractionTickets.com
    372 Coldharbour Lane
    London
    SW9 8PL