Flex Ticket Protection

When you book any major Orlando theme park ticket, we offer you the chance to protect your ticket purchase against loss, damage and theft for just a few pounds more per person with our FLEX theme park ticket protection. FLEX ticket protection costs from just £10 per person.

For additional security, you can choose our FLEX-PLUS ticket protection option, which also covers you for amendments to your tickets and covers for cancellations. FLEX-PLUS ticket protection costs £18 per person.

Flex Ticket Protection

With both levels of theme park ticket protection, we will also provide you with a document with an emergency helpline number.

As standard, the price of your theme park tickets is protected by our Lowest Price Promise. Our price promise ensures that you are getting the best value attraction tickets.

Our FLEX theme park ticket protection covers:

  • Lost, stolen or damaged tickets
  • Replacement tickets sent to you or available for pick-up in Orlando
  • Access to our emergency telephone number
  • Unlimited free date and time changes to your tickets

Our FLEX-PLUS them park ticket protection covers:

  • Lost, stolen or damaged tickets
  • Replacement tickets sent to you or available for pick-up in Orlando
  • Access to our emergency telephone number
  • Unlimited free date and time changes to your tickets
  • A full refund on non-activated tickets
  • Cancellation free of charge at any time pre-departure

It's important that if you would like to protect your booking with our ticket protection that you do so at the point of purchase, as we are unable to upgrade tickets once the order has been confirmed.

Terms and Conditions:

If you purchase a FLEX or FLEX-PLUS ticket the terms and conditions of that protection apply, and these are:

  • FLEX or FLEX-PLUS is only available on 'core' Walt Disney World, Universal Orlando and SeaWorld Parks Orlando tickets.
  • We define 'Core' tickets as multi-day, open-dated tickets for the above attractions and excludes dated special event tickets (i.e. Mickey’s Not So Scary Halloween Party / Very Merry Christmas Party, Disney VIP Tour, Discovery Cove)
  • SeaWorld Parks Orlando tickets that are supplied as part of a Discovery Cove package are excluded from FLEX / FLEX-PLUS ticket protection

1. The conditions and benefits of a FLEX or FLEX-PLUS ticket apply only to the specific tickets purchased at that protection level. Buying a FLEX or FLEX-PLUS ticket does not protect your entire booking with those same conditions. Any tickets on the same booking that are booked as a STANDARD ticket or where we do not offer the protection levels are subject to our general Terms and Conditions found here within.

2. Once FLEX-PLUS tickets are ordered those tickets cannot be downgraded to FLEX or STANDARD options at any time.

3. Equally, a STANDARD or FLEX ticket cannot be upgraded to FLEX PLUS at any time after a booking is confirmed.

4. Bookings can be changed from STANDARD to FLEX or vice versa (limited to one change) at any time up to the booking being fully paid, at which point all tickets are locked and bound to the relevant terms.

5. If you cancel a FLEX-PLUS ticket you will avoid time-based cancellation fees (see below for details). The refund paid on your ticket(s) will be the cost of the equivalent STANDARD ticket (your ticket cost minus any protection excess) at the time of booking. Our usual cancelation fees apply as normal for STANDARD and FLEX tickets.

6. If you have FLEX or FLEX-PLUS tickets and you wish to delay travel by up to a year, there will be no admin fee for this change but any difference in ticket costs will be charged. These will be ticketed at the same protection level as booked originally – be it FLEX or FLEX-PLUS. Delayed travel to STANDARD tickets will incur a £25 (per booking) admin fee.

7. Should you have a mix of STANDARD, FLEX and FLEX-PLUS on your booking, only the number of tickets bought at each protection level are covered by those terms. (For example, should you have 2 x STANDARD and 2 x FLEX of a single ticket type and lose all 4, we will only be able to replace the two FLEX tickets)

For FLEX or FLEX-PLUS tickets, we will arrange for replacement of lost, damaged or stolen tickets:

1. To be posted to you within 3 days if this occurs in the UK.

2. To be picked up at guest services at the relevant attraction in the USA If this occurs while on holiday. These can be collected by the named lead passenger who will need Photo ID for collection.

We will also provide you with a document with an emergency helpline number.