Frequently Asked Questions for Hard Rock Hotel®
What are the benefits to staying at the Hard Rock hotel?
As the Hard Rock hotel is only a stone-throw away from the entrance to the parks, it is great for location! As Hard Rock Orlando is a premium hotel, you will also get benefits such as early park admission and Unlimited ride Express passes included for the duration of your stay.
Does Universal's Hard Rock hotel stay include park tickets?
Universal Park tickets are not automatically included with your stay, although these can be added to your package or added on separately.
What do you get in Club Level rooms at Hard Rock hotel Orlando?
The Club level rooms are located on the 7th floor and provides access to Hard Rock's Rock Royalty lounge, featuring complimentary continental breakfast and evening beer and wine. Additional Rock Royalty amenities include personal concierge services, complimentary coffee, tea, and soft drinks throughout the day, hot and cold hors d'oeuvres each evening, “evening sweets” each night, library of rock 'n' magazines and more. Lounge open daily 7:30am -10pm.
Is the pool at Hard Rock hotel Orlando heated?
Hard Rock hotel Orlando has a 12,000 square-foot heated pool with underwater speakers and a sandpit.
Is there entertainment at Hard Rock hotel Orlando?
There is lots of entertainment! You can see live music in their Velvet Sessions, the most intimate rock ‘n’ roll cocktail party. Velvet Sessions is held in the hotel's lobby and Velvet Lounge the last Thursday of every month (except November and December). There is usually poolside entertainment also whilst you enjoy a drink in the bar or swim around listening to the music underwater.
How much is parking at the Hard Rock hotel?
Parking is charged for on-site guests at £28 + tax per night of stay.
Does the Hard Rock hotel Orlando have free Wifi?
There is free Wifi in the rooms, hotel and even around the poolside for all guests.
Does the Hard Rock hotel in Orlando have a casino?
The Hard Rock in Orlando does not have a casino.
Is there a Starbucks at Hard Rock hotel?
You can purchase Starbucks drinks from Emack & Bolio's Marketplace in the Hard Rock hotel Orlando
Are there laundry services at Hard Rock hotel Orlando?
Yes. For dry cleaning or laundry, same-day service is available 6 days a week, including holidays. Express service gets your items back in just a few hours.
Is there a safe in my room?
Every room features an in-room safe that is large enough to accommodate a laptop, tablet or other personal electronics. Safe Deposit Boxes are available to rent for free, and are located at the Front Desk.
Is the Hard Rock Hotel Orlando wheelchair accessible?
The majority of the hotel and pool area is wheelchair accessible. There are also special allocated rooms available providing doorways that provide 32” of clear width.
Do I need to make a dining reservation for the hotel?
Reservations are not usually required but are recommended.
Are there smoking and non-smoking rooms?
Hard Rock Hotel is a smoke-free hotel. The non-smoking policy applies to all areas of the hotel with the exception of designated outdoor areas. There is a $250 cleaning fee for smoking in guest rooms.
When is check-in and check-out?
Check-in time: 4:00 pm. Check-out time: 11:00 am. Guests who arrive early will usually be given a room key for Express Pass usage within the parks while their room becomes available
Is there a specific age you need to be to reserve a room?
The minimum age requirements to check-in to a Universal Orlando Resort onsite property is 21 years. Driver’s license and major credit card for incidentals are required at time of check in.
How much is a roll-away bed?
Only one roll-away is allowed per room. Available on a first come, first serve basis. King rooms have bedding for 2 people, requires a roll-away for 3. Double Queen rooms have bedding for 4 people, requires a roll-away for 5. The fee for roll-away is $25 per day, plus tax.
Can I get a balcony or patio?
There are no patios or balconies at Hard Rock hotel Orlando.