General Information

• What time can we check into our Disneyland® Paris Hotel?

  You can check into your Disneyland® Paris hotel from 3.00pm and check out is 10.00am. You are able to check in earlier to collect your Tickets, however you will not be able to access your room until after 3.00pm. Check-in time is 4.00pm at Les Villages Nature.

• Can I pay a deposit for a Disneyland® Paris hotel and ticket package?

  There is no need to pay in full at the time of booking if you are looking to book a Disneyland® Paris Hotel Package more than 6 weeks in advance.

  For customers looking to book a Disneyland® Paris Hotel + Ticket Package, you can secure your arrangements with just a £50 per room deposit. Customers adding return Eurostar journeys to their package can secure arrangements with a 30% deposit.  

  Your deposit secures your Disneyland® Paris booking and you can pay off your holiday balance gradually via your AttractionTickets.com Customer Account or by calling our sales team. Your final balance is due 6 weeks before your check-in date.

   

• At what point can I cancel my Disneyland® Paris Hotel Package without losing my deposit?

  For customers booking a Disneyland® Paris Hotel + Ticket Package, you can cancel your booking and receive a full refund anytime up to 7 days before your check-in date. 

  If you have purchased a Disneyland® Paris Hotel + Ticket + Eurostar Package you can cancel your booking and receive a full refund on the Hotel + Ticket element up to 7 days before your check-in date, but there is a 100% cancellation charge for the total Eurostar fare. 

• Do you automatically take the balance for Disneyland® Paris Hotel Packages 6 weeks before departure?

  No, payment is not taken automatically for Disneyland® Paris bookings. You will need to log into your customer account to pay off your balance, which can be done at any time before the final balance is due. You can choose to pay as much as you like, when you like, as long as the full balance is complete 6 weeks before departure. Alternatively, you can pay your balance over the phone by calling our sales team on 0800 223 0324.

• How do I access my AttractionTickets.com Customer Account to view my Disneyland Paris Booking?

  To access your AttractionTickets.com customer account go to: https://www.attractiontickets.com/en/customer/login.

  Customers just need their booking reference and the email used at the time of booking to view their arrangements and download their travel documentation. 

• How do I access my Disneyland® Paris Park Tickets on my hotel order?

  Your hotel confirmation will be available to download from your customer account and the park tickets will be ready for collection when you check in at your Disneyland® Paris Hotel. (You can check in early and use your park tickets even if your room is not ready yet).

  Please note for customers that booked room only and then added Disneyland® Paris tickets to their hotel order or customers staying at a Disneyland® Paris Area Hotel, the tickets will be available to download or print from your customer account in advance of your visit to Disneyland Paris.

• Is your Disneyland® Paris added value offer of 10 free photos the same as Disney's PhotoPass?

  No, this is a separate product/offer. We will send you a link so that you can upload 10 of your favourite photos from your Disneyland® Paris trip, and they will be printed and sent to your address to keep. Please see our Free Disneyland® Paris Holiday Prints Special Offer page for further details. 

  PhotoPass is a paid-for Disneyland® Paris service that can be added to your reservation for a cost - call the team on 0800 221 8012 for more details.

• I need to change the date of my Disneyland® Paris Hotel Package, is this allowed?

  For customers who have booked a Disneyland® Paris Hotel + Ticket package, bookings can be amended at any time outside 7 days from check-in. We won't charge an amendment fee, but changes are subject to current prices and any price difference will be payable if applicable. For changes made 7-3 days before check-in a £100 per change amendment fee will apply, plus any price difference will be payable if applicable.

  For customers who have booked a Disneyland® Paris Hotel + Ticket + Eurostar package, no amendment fees for the Hotel and Ticket element of the booking will be charged for changes made more than 3 days before your Disney Hotel check-in date, but up to 100% of total Eurostar price will apply. Any price difference will also be payable if applicable.

  Any changes to Disneyland® Paris Hotel packages requested 2 days or less before your Disney Hotel check-in date will be treated as a cancellation request and 100% cancellation charges will apply. 

• Do you offer transportation from the UK to Disneyland® Paris?

  AttractionTickets.com now offers Eurostar-inclusive Disneyland Paris hotel packages meaning our customers can book their Disneyland® Paris hotel, Disneyland® Paris Tickets and a return train journey from London St Pancras to Marne-la-Vallée Chessy (Disneyland® Paris) in one convenient package. Please choose the Hotel + Tickets + Eurostar option when you start your Disneyland® Paris hotel search

• How far in advance can you book Disney hotels?

  You can currently book Disneyland Paris Hotels up to 31st March 2025.

• What are the Disney hotels in Paris?

  The Disneyland® Paris hotels are the Disneyland® Hotel, Davy Crockett Ranch, Les Village Nature, Santa Fe, Cheyenne, Sequoia Lodge, Newport Bay Club, Hotel New York - The Art of Marvel.

• Where can I collect get my Disneyland® Paris spending money?

  You can collect your spending money at check-in at your Disneyland® Paris hotel. This will be given to you as one €50 gift card or one €50 and one €25 gift card.

• Can I add on flights or Eurostar for my Disneyland® Paris holiday?

  Eurostar travel can be added to all new Disneyland Paris packages, currently up to March 2025. We do not offer flights. 

   

• What are the Disneyland® Paris Area Hotels?

  The Disneyland® Paris Area Hotels include Dream Castle Hotel, Grand Magic Hotel, Holiday Inn Express Marne-La-Vallee, Ibis Budget Marne-La-Vallee Val d'Europe, Campanile Val de France, Relais Spa Val d'Europe, Staycity Aparthotels, Hotel L'Elysee Val d'Europe, Radisson Blu Marne-La-Vallee, Marriott Village d'Ile-de-France, B&B Hotel, Explorers Hotel Marne-La-Vallee, and Aparthotel Adagio Serris Val d'Europe.

Food & Drink

• Can you make my Disneyland® Paris restaurant reservations for me if I have added a meal plan to my Disneyland Paris Hotel Booking?

  Unfortunately, we are unable to make general dining reservations for you. However, you can easily make restaurant reservations using the Disneyland® Paris app or by calling +33 1 60 30 40 50.

  Our Disneyland® Paris team can however arrange character dining reservations for you if you have an onsite Disney hotel booking.

• I have a meal plan on our Disneyland® Paris Hotel reservation; what/how does my infant eat?

  There are a few options available to you. In counter service and table service locations, infants can have a free jar of baby food, share their parents' meal or are able to purchase a meal. At buffet restaurants, infants can eat off their parents' plates only.

• Can my Disneyland® Paris Meal Plan allowance be used towards a character dine?

  Yes, you will just need to pay the difference between your meal plan credit and the character dine. 

• When can we book Disneyland® Paris character dining reservations?

  Character dining reservations can normally be added to your Disneyland® Paris Hotel and Ticket package at the time of booking. However, if you are an early booker sometimes the Magical Extras including Disneyland® Paris character dining may be out of date range at the time you confirm your Disneyland® Paris Hotel room and tickets. However, we are able to add Character Dining to existing Disneyland® Paris hotel orders as soon as these are made available. Please contact the Disneyland® Paris team on 0800 221 8012 or email [email protected] to check on sale dates for Disneyland® Paris character dining and to add to an existing order.

• Where can I eat with my Disneyland® Paris Meal Plan?

  Whichever meal plan you enjoy, you'll have a great choice of restaurants to choose from at Disneyland® Paris - here's a quick guide to help you plan. (Please note Extra Plus Meal Plans are currently unavailable)

  Restaurant	Standard Meal Plan	Plus Meal Plan	Meal Plan Extra Plus
  Downtown Restaurant - Disney Hotel New York - The Art of Marvel	✓	✓	✓
  Manhattan Restaurant - Disney Hotel New York - The Art of Marvel	✓	✓	✓
  Skyline Bar - Disney Hotel New York - The Art of Marvel			✓
  Bleecker Street Lounge - Disney Hotel New York - The Art of Marvel			✓
  Cape Cod - Disney Newport Bay Club	✓	✓	✓
  Yacht Club - Disney Newport Bay Club	✓	✓	✓
  Captain's Quarters - Disney Newport Bay Club			✓
  Chuck Wagon Cafe - Disney Hotel Cheyenne	✓	✓	✓
  Red Garter Saloon - Disney Hotel Cheyenne			✓
  Hunter's Grill and Beaver Creek Tavern - Disney Sequoia Lodge	✓	✓	✓
  Redwood Bar and Lounge - Disney Sequoia Lodge			✓
  La Cantina - Disney Hotel Santa Fe	✓	✓	✓
  Rio Grande Bar - Disney Hotel Santa Fe			✓
  Crockett's Tavern - Disney Davy Crockett Ranch	✓	✓	✓
  Crockett's Saloon - Disney Davy Crockett Ranch			✓
  The Grange at Billy Bob's Country Western Saloon	✓	✓	✓
  Annette's Diner	✓	✓	✓
  The Steakhouse	✓	✓	✓
  Sports Bar			✓
  Billy Bob's Country Western Saloon			✓
  New York Style Sandwiches	✓	✓	✓
  Plaza Gardens Restaurant - Main Street, U.S.A.®	✓	✓	✓
  Walt's - an American Restaurant - Main Street, U.S.A.	✓	✓	✓
  Market House Deli - Main Street, U.S.A.	✓	✓	✓
  Casey's Corner - Main Street, U.S.A.	✓	✓	✓
  Victoria's Home-Style Restaurant - Main Street, U.S.A.			✓
  Restaurant Agrabah Café - Adventureland	✓	✓	✓
  Captain Jack's - Restaurant des Pirates - Adventureland	✓	✓	✓
  Colonel Hathi's Pizza Outpost - Adventureland	✓	✓	✓
  Hakuna Matata Restaurant - Adventureland	✓	✓	✓
  Auberge de Cendrillon - Fantasyland			✓
  Au Chalet de la Marionnette - Fantasyland	✓	✓	✓
  Pizzeria Bella Notte - Fantasyland	✓	✓	✓
  Toad Hall Restaurant - Fantasyland	✓	✓	✓
  Silver Spur Steakhouse - Frontierland	✓	✓	✓
  The Lucky Nugget Saloon - Frontierland	✓	✓	✓
  Last Chance Café - Frontierland	✓	✓	✓
  Fuente del Oro Restaurante - Frontierland	✓	✓	✓
  Cowboy Cookout Barbecue - Frontierland	✓	✓	✓
  Café Hyperion - Discoveryland	✓	✓	✓
  PYM Kitchen - Marvel Avengers Campus	✓	✓	✓
  Stark Factory - Marvel Avengers Campus	✓	✓	✓
  Super Diner - Marvel Avengers Campus	✓	✓	✓
  Bistrot Chez Rémy - Worlds of Pixar	✓	✓	✓
  Restaurant en Coulisse - Front Lot	✓	✓	✓

• Can I book Disneyland® Paris character dining?

  Yes, if you're staying onsite we can book Character Dining for you and add it to your Disneyland® Paris hotel reservation. If you're staying at a Disneyland® Paris Area Hotel you will need to make your own Character Dining reservations. 

• Why can't I see my character dining reservations on the Disneyland® Paris App?

  If you have booked a Disneyland® Paris hotel and ticket package your character dining reservations will not be visible on the Disneyland® Paris App, you will be able to see the reservation on your AttractionTickets.com login.

• Can I add character dining to my Disneyland® Paris booking for only some of my party?

  Unfortunately, we can only add on character dining for the total amount of people on the booking.

• Is breakfast included with my Disneyland® Paris Area Hotel booking?

  The Disneyland® Paris Area hotels that have breakfast included are Dream Castle, Grand Magic, Campanile Val de France, Explorers Hotel, and Holiday Inn Express.

Opening Information

• When is Extra Magic Time at Disneyland® Paris?

  Extra Magic Time is an exclusive benefit for guests staying at an onsite Disneyland® Paris Hotel with a valid theme park ticket. Extra Magic Time is normally one hour before the regular park opening time and allows guests exclusive access to parts of the Disney Parks long before anyone else and the chance to meet up with Mickey, Minnie and friends! Extra Magic Time hours can be found on the Disneyland Paris App or you can check with your hotel concierge to find out which park has magic hours during your stay.

• Which Disney hotels get early entry?

  All of the onsite Disneyland® Paris hotels get Extra Magic Time.

• Do the Disneyland® Paris Area Hotels get Extra Magic Time?

  Disneyland® Paris Area hotels do not get early entry to the Disney Parks with Extra Magic Time. This is a benefit for onsite hotel guests only.

Ticket Information

• We have Disneyland® Paris tickets included with our Disneyland® Paris hotel stay, do we need to reserve our Disney Park days?

  No, you do not need to worry about reserving park days. Your Disneyland® Paris Park Reservations are automatically included as part of your booking.

• I have booked an onsite Disneyland Paris Hotel + Ticket Package - When Can I Collect My Park Tickets?

  Disney Park Tickets can be collected when you check-in at your Disney Hotel unless you have purchased the Disney Express luggage service.

  Upon check-in, guests will receive a MagicPass. This all-in-one pass effortlessly unlocks almost every element of your booking. It's your room key, your Disney Park tickets, your Extra Magic Time, your access key to hotel swimming pools and fitness centres and your charge card for select Disney shops and restaurants.

  For guests with the Disney Express Luggage Service, head to the Disney Express desk to receive your Disney Parks tickets and luggage labels when you arrive at Marne-la-Vallee/Chessy train station.

• When can I link my booking to the Disneyland® Paris App?

  If you have booked an onsite Disneyland® Paris hotel package you can link your booking to the app as soon as it has been confirmed and you have a Disney reference number. Ticket only, build your own packages and tickets booked with a Disneyland® Paris Area Hotel can be linked 7 days in advance.

• Why can't I see my tickets on the Disneyland® Paris App?

  If you've booked an onsite Disney hotel, your park tickets are linked in with your hotel and ticket package and you will be given a physical park ticket when you check into your hotel.

• How do I download my tickets from my Disneyland® Paris hotel and ticket package?

  You do not need to download your park tickets, your tickets will be available for collection when you check in at your hotel, this will be your Magic Pass which will also be your hotel room key.

• Can I pay a deposit for Disneyland® Paris?

  you can pay a £50 deposit per room to secure your Disneyland® Paris hotel and ticket package, the final balance will be due 6 weeks before travel.

• Can I cancel or amend my Disneyland® Paris booking?

  Yes, you can cancel your Disneyland® Paris booking and receive a full refund or amend your dates up to 7 days before the departure date.

• Can I pay in either EUR or GBP for my Disneyland® Paris holiday?

  You can pay in either EUR or GBP for your Disneyland® Paris holiday.

• How do I download my tickets from my Disneyland® Paris Area Hotel and ticket package?

  If you’ve booked a Disneyland® Paris Area Hotel package your park tickets can be downloaded from your AttractionTickets.com customer account using your email address and booking number.

Location

• Can I walk to the Disneyland® Paris Parks from my Disney Hotel?

  Yes, you can walk to the Disneyland® Paris Parks from all Disney Hotels except for Davy Crockett Ranch and Les Villages Nature. It can take between 10-20 minutes depending on the hotel. Free Disney shuttle transport is also available from all Disney Hotels except Davy Crockett Ranch and Les Villages Nature if you don’t want to walk.

  A car is a must for guests choosing to stay at Davy Crockett Ranch and Les Villages Nature as there is no free shuttle service to the Disney® Parks or to the train station from these properties.

• Can I get a FREE shuttle bus to my Disneyland® Paris hotel from the parks?

  The Art of Marvel, Newport Bay, Sequoia Lodge, Cheyenne & Santa Fe all have free shuttle busses from the hotels to the parks. Les Village Nature has a paid public bus and Davy Crocket Ranch does not have a bus service.

• Can I walk to the Disneyland® Paris Parks from my Disneyland® Paris Area Hotel?

  It is possible to walk to Disneyland® Paris from many of the Disneyland® Paris Area Hotels in under 30 minutes. However the easiest way to get to the Disney Parks is by free shuttle bus, available at all Disneyland® Paris Area Hotels except for Marriott Village d’Ile-de-France, Holiday Inn Express Marne-la-Vallee, and Ibis Budget Marne-la-Vallee.

• Can I get a FREE shuttle bus to my Disneyland® Paris Area Hotel from the Disney parks?

  Yes, all of the Disneyland^® Paris Area hotels have free shuttle buses to take guests to and from the Disney Parks, except for Holiday Inn Express, Ibis Budget and Marriott Village.

Parking

• Is parking included as part of my Disneyland® Paris Hotel Booking?

  Yes, car parking is included for free in all onsite Disneyland® Paris hotels.

Facilities & Amenities

• Can I use the swimming pool in other Disneyland® Paris hotels?

  No, you are only permitted to use the pool in your own Disney Hotel (if it has one). Please note - if the hotel closes the pool for any reason such as refurbishment,  guests may have the option to access other hotel pools. However, this is dependent on the availability of the other hotel pools on the day (which is usually limited) and is at the discretion of the concierge. This cannot be arranged in advance.

• I have heard that Disney can close swimming pools in the hotels for refurbishment, do you know if any are scheduled?

  We have been advised of the following swimming pool closures:   

  Davy Crockett Ranch: 20th November 2023 - 1st December 2023, 18th - 29th November 2024

  Sequoia Lodge - 6th - 17th November 2023, 4th - 15th March 2024

  Newport Bay Club - 11 - 15th December 2023, 30th September 2024 - 11th October 2024

  Hotel New York - Art of Marvel - 4th - 8th December 2023, 18th - 29th March 2024

  Disneyland Hotel - hotel is closed for refurbishment until January 25th 2024

  Villages Nature Paris: Aquamundo will be partially closed (All Season Lagoon, Wave Pool, Indoor Lagoon, Kids Pool 1, Kids Pool 2) on 28th November 2023 only

   

• Which Disney hotels have family suites?

  The Disneyland Paris hotels with family rooms are Disney Newport Bay Club, Disney Hotel New York - Art of Marvel, and Disney Hotel Santa Fe.

• Which Disneyland® Paris hotels have a swimming pool?

  Davy Crockett Ranch, Le Village Nature Paris, Sequoia Lodge, Newport Bay Club, Hotel New York - Art of Marvel, and the Disneyland® Hotel have swimming pools.

• Which Disneyland® Paris Area Hotels have a swimming pool?

  The Disneyland® Paris Area hotels with swimming pools are Dream Castle, Grand Magic, Explorers Hotel, Staycity Aparthotels, Aparthotel Adagio Serris, Radisson Blu, Relais Spa (age 16+), and Marriott Village.

• Are any swimming pool closures planned for the Disneyland Paris Area Hotels?

  The following pool closures at the Disneyland Paris Area Hotels are scheduled: 

  Adagio Marne-la-Valee Val d'Europe: 15th - 21st January 2024, 10th - 14th June 2024, 14th - 20th January 2025, 9th - 12th June 2025

  Explorers Hotel: 15th - 28th January 2024, 13th - 18th January 2025 (aquaplay area included) 

  Staycity Aparthotels Marne-la-Vallee: 8th January 2024 - 30th April 2024, 1st October 2024 - 30th April 2024

   

Accessibility

• Do you sell adapted or easy-access Disneyland® Paris hotel rooms for wheelchair users?

  Yes we do sell wheelchair adapted hotel rooms. These room types are not displayed on our website so please call us on 0800 221 8012 or email [email protected] and we can arrange this for you.

• I have a disability, how do I get the Disneyland® Paris Access Pass?

  You can apply for the Access Pass once in the resort or on the Disneyland® Paris website up to 1 month before your visit.

Rides & Attractions

• Is a fast pass included at Disneyland® Paris?

  Disneyland® Paris Premiere access tickets are not included. You can buy them on the Disneyland® Paris app if you have a ticket only or Disneyland® Paris Area Hotel booking, or you can add it to your booking for onsite hotel and ticket packages.