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COVID-19 Update

This is an exceptionally busy and difficult time for the travel industry and for you - our customers. We are endeavouring to do all we can to assist you. However, due to the volume of calls and emails we are receiving, our response time may be slower than usual. We ask you to:

  • Read our Coronovirus Amendment and Cancellation Policy and
  • Be patient.  We will help and we will get to your call, emails and questions. Our customer service team are all working hard to help all customers, particularly those due to travel in the coming days.

The USA border will remain closed to UK and Irish visitors until 7 November 2021 and we are currently contacting customers who have booked USA attraction tickets with a DEPARTURE DATE UP TO 7 NOVEMBER 2021 to discuss cancellation and amendment options.


Like many businesses at the moment, we are operating with less staff due to COVID-19. As such, we have reduced our hours of operation to the following:

Monday - Saturday

10.00am - 4.00pm




Please call us free on 0800 223 0324 (or 0044 203 195 0655 if calling from overseas). 

  • Choose option 1 for expert advice and to make a new ticket or hotel booking
  • Choose option 2 for all existing bookings or alternatively dial 0203 904 4988 to get straight through to our admin team


For new bookings

  • To get a new quote or for advice on a new booking, please email [email protected]
  • Travelling in a group of more than 8 people? We offer a personalised service to help plan your itinerary plus exclusive prices for large groups. Get in touch with us on [email protected] with your group details and we will be happy to help.

For existing bookings

Please note that due to the large volume of email we are receiving at the moment, our average response time for email is within 7 working days. The quickest way to contact us is by phone or live chat during our reduced opening times of 10.00am to 4.00pm Monday to Saturday.



For ticket returns or in the very unlikely circumstances that you have a complaint, please write to us at:
171E Wingate Square

Oliver Brendon - Chief Executive & Founder

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