We'd love you to get in touch...
This is an exceptionally busy and difficult time for the travel industry and for you - our customers. We are endeavouring to do all we can to assist you. However, due to the volume of calls and emails we are receiving, our response time may be slower than usual. We ask you to:
- Read our Coronovirus Amendment and Cancellation Policy and
- Be patient. We will help and we will get to your call, emails and questions. Our customer service team are all working hard to help all customers, particularly those due to travel in the coming days.
For the fastest response to your questions, it is recommended that customers call rather than email where possible.
Like many businesses at the moment, we are operating with less staff due to COVID-19. As such, we have reduced our hours of operation to the following:
Monday - Friday
10.00am - 4.00pm
Saturday & Sunday
Please call us free on 0800 223 0324 (or 0044 203 195 0655 if calling from overseas).
- Choose option 1 for expert advice and to make a new ticket or hotel booking
- Choose option 2 for all existing bookings or alternatively dial 0203 904 4988 to get straight through to our admin team
NOTE: if you wish to amend your hotel booking in any way, please email [email protected]
We are currently unable to respond to email enquiries within an acceptable time period. If you have an existing booking that you need to cancel or amend please refer to our Coronovirus Amendment and Cancellation Policy.
The quickest way to contact us is by phone or live chat during our reduced opening times of 10.00am to 4.00pm Monday to Friday and from 10.00am to 2.00pm on Saturdays.
For ticket returns or in the very unlikely circumstances that you have a complaint, please write to us at:
171E Wingate Square
Oliver Brendon - Chief Executive & Founder
- Email: [email protected]
- Call: 020 3195 0628
Other travel brands that we own
We also sell over 3,000 worldwide experiences on www.dosomethingdifferent.com.