Orlando Frequently Asked Questions
Popular Topics
Walt Disney World tickets
- First, select the date you would like to start using your Disney Magic Ticket.
- You can use the Disney 7-Day Magic Ticket over 15 days from the date selected, giving you more flexibility during your holiday.
- Start using your Disney 7-Day Magic Ticket at any time within the ticket validity window, but remember the ticket will expire in full at the end of the 15-day period irrespective of the number of days used.
- 7 to 8 Days at Walt Disney World: This allows one full day for each of the four main theme parks, plus time for the water parks and revisiting your favorites.
- 4 to 5 Days at Universal Orlando Resort: With the opening of Universal Epic Universe, we recommend at least 4-5 days to explore all four Universal parks, including the Wizarding World of Harry Potter™.
How many parks does Walt Disney World have in Orlando?
There are six parks - Magic Kingdom Park, Epcot, Disney's Hollywood Studios and Disney’s Animal Kingdom Theme Park, Disney’s Blizzard Beach Water Park and Disney’s Typhoon Lagoon Water Park. To explore them all, we offer the longer-duration Disney Magic Ticket which gives you access to all parks for the length of your ticket, subject to park availability.
I have a valid Disney Ticket, do I still need to book days at the Disney Parks?
As of January 9th 2024, no Disney theme park reservations are needed! Just a valid Disney ticket is all you need to enter Magic Kingdom Park, EPCOT, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios and the Walt Disney World water parks.
When can I book my Disney Park days?
Disney Park Reservations are no longer required to visit the four Disney theme parks. Once you have booked your Disney tickets and paid in full, the tickets linked in your customer account are all you need to access Magic Kingdom, EPCOT, Hollywood Studios, Animal Kingdom, Typhoon Lagoon and Blizzard Beach.
How do I book my Disney Park days?
If you are visiting Walt Disney World before 9 January 2024 both a valid Disney Ticket AND a date-specific theme park reservation are required to enter the four Disney theme parks - Magic Kingdom, EPCOT, Hollywood Studios and Animal Kingdom. See our Disney Theme Park Reservation Guide for more information on linking your Disney Magic Ticket confirmation and booking your Disney Park Days.
Disney Park reservations are no longer needed for guests visiting the Disney Parks after 9 January 2024.
I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?
No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation.
I have booked Disney Tickets with a deposit. Will the Disney Parks get full before my balance is due 6 weeks prior to departure?
We have been monitoring the Disney Park Pass system since its launch and it is extremely unlikely that the Disney Parks will get to full capacity until a few days in advance if at all. In non-peak periods it is highly unlikely that Disney Parks will reach full capacity. If you are concerned about Disney Parks reaching capacity and you wish to make your Disney Park reservations sooner, you do not need to wait until 6 weeks prior to your departure date to clear your balance. We will send your Disney tickets as soon as your balance is paid.
UPDATE: For visits after 9 January 2024, Disney Park Reservations are no longer required. A valid Disney Ticket is all that will be needed to enter a Disney Park.
How does the new Disney 14-Day Magic Ticket work?
Select Your Start Date - select the date you would like to start using your Disney 14-Day Magic Ticket. This date should ideally be your first planned Disney Park day.
14 Days of Fun Over an 18-Day Usage Window - you can use your 14 days of Disney Park entry anytime across an 18-day window starting from your selected start date. This gives you four "rest days" to enjoy your hotel pool, go shopping, or visit other Orlando attractions without losing a day of Disney magic.
Flexibility & Expiry - You can start using your Disney 14-Day Magic Ticket at any time within the 18-day usage window. However, please note that the ticket expires in full 18 days after your selected start date, regardless of whether you have used all 14 days.
Disney Park Hopping Included - Your 14 days of admission include the ability to visit multiple Disney Theme Parks and Water Parks on the same day—this only counts as one of your 14 days of entry.
Pro Tip for Maximum Value: We recommend starting your park visits within the first 4 days of your selected start date. If you wait until Day 5 or later, you will run out of time to use all 14 days of admission before the ticket expires.
My date of departure has changed and I need to change the start date of my Disney Magic Ticket. How do I do this?
If your ticket booking is on deposit, the quickest way to change the start date currently is to call us and a member of our Customer Service Team will amend your Disney Magic Ticket start date. Disney Magic tickets are priced by date and any difference in the ticket price will be payable.
If you have already paid for your Disney Magic Tickets in full and received your Disney Booking Confirmation, we will need to cancel and rebook your Disney Tickets. We won't charge an amendment fee for making this change, but new prices may apply to your booking as Disney Magic tickets are priced by date and any difference in the ticket price will be payable. Amending bookings will also cancel any linked Disney Theme Park reservations unless they are linked to your new Disney Confirmation reference within 24 hours and these will need to be re-booked, subject to the latest Disney Park availability.
Is Memory Maker included with my Disney Tickets?
Yes, Memory Maker is a standard inclusion with adult Disney Magic Tickets. Memory Maker is not included with Disney Event Tickets such as Mickey's Not So Scary Halloween Party
What is Disney Memory Maker?
Memory Maker is a great way to capture and relive your Walt Disney World Florida memories without having to reach for your camera. The whole family can pose for photos at any Disney PhotoPass location as well as select attractions and dining locations throughout Walt Disney World Resort. Ride photos are included too!
Photos and videos can then be downloaded to your Disney account on My Disney Experience. You do this by tapping your Disney Ticket, MagicBand or MagicMobile pass at the attractions.
Do Disney Tickets still include FastPass+?
No, Disney FastPass+ was suspended at the start of the Covid pandemic and then discontinued in 2021. FastPass+ has been replaced with a new service called Disney Genie.
How does the Disney 7-Day Magic Ticket Work?
What’s included with a Mickey’s Not-So-Scary Halloween Party ticket?
Alongside access to the magic of Mickey's Not-So-Scary Halloween Party, your ticket also grants you access to Magic Kingdom Park from 4pm, where you can enjoy shorter queues for more than 20 popular rides (some with special Halloween surprises). The fun continues with a spectacular Halloween parade, stage show, and fireworks, plus the chance to meet Disney characters in their Halloween costumes. And there’s a delicious selection of Halloween-themed food and drinks!
I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?
Unfortunately, it is no longer possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.
For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.
Can I do Walt Disney World and Universal Orlando Resort in 14 days?
Yes — this is the most popular way to experience Orlando. Combining both resorts into a two-week trip is the ideal way to see everything without feeling rushed.
Because the Disney 14-Day Magic Ticket is actually valid for 18 days from your start date, and the Universal Orlando All Parks Ticket is valid for 14 consecutive days, a 14-day holiday gives you the perfect window to use both.
Our Recommended Split:
Top Tip: If you plan on visiting both, we recommend our Disney and Universal Combo Ticket. It is cheaper than buying two separate tickets and includes the same added perks like Memory Maker (worth $210) at Disney and unlimited park-to-park access at Universal.
Disney’s Genie / Genie +
- Seven Dwarfs Mine Train (Magic Kingdom Park)
- TRON Lightcycle/Run (Magic Kingdom Park)
- Guardians of the Galaxy: Cosmic Rewind (EPCOT)
- Star Wars: Rise of the Resistance (Disney’s Hollywood Studios)
- Avatar Flight of Passage (Disney’s Animal Kingdom Theme Park)
What is Disney Genie Service and Lightning Lane
Disney Genie is a complimentary service included in the cost of your Disney Magic Tickets! With just a bit of information about your interests and preferences, this tool in the My Disney Experience app will give you a personalised itinerary, including attractions, foodie experiences, and Characters you can meet! There’s also a virtual tip board with forecasted ride wait times for all the park's attractions, and advice for making dining reservations, mobile food ordering and more. With the Disney Genie Service you’ll have quicker access to the most up-to-date park information, so you can be more spontaneous and have more fun.
Lightning Lanes (previously Disney Genie+) are also available using the My Disney Experience app, for an additional purchase (subject to availability). Choose from Lightning Lane Single Pass or Lightning Lane Multi Pass to book time slots for entry on select attractions and experiences. You can also access new audio experiences and exclusive Disney PhotoPass camera lenses.
Can I pre-book Lightning Lane access to Disney attractions in advance?
Yes! Once you’re in the US, Lightning Lanes can be purchased up to 7 days in advance for Disney Resort hotel guests and up to 3 days in advance for ticket-only guests.
Lightning Lane Passes must be purchased on a day-by-day basis, but you’ll be able to book for the full duration of your trip at the same time.
If you purchase a Lightning Lane Multi Pass in advance, you can book a time slot for up to three attractions per day. Once you’ve redeemed your initial Lightning Lane selection on the day of your visit (or the arrival window has passed), you can make another Lightning Lane selection using the My Disney Experience app and keep making one selection at a time throughout the day.
You can also purchase a Lightning Lane Single Pass for up to two attractions per day (once per attraction).
Both Lightning Lane Multi Pass and Lightning Lane Single Pass can also be purchased on the day, subject to availability.
Do all Disney rides and attractions have Lightning Lane access?
Almost all of the rides and attractions throughout the 4 Walt Disney World Theme Parks have Lightning Lane access. While most of these are included (subject to availability) with the purchase of Lightning Lane Multi Pass, the following attractions require an individual purchase of Lightning Lane Single Pass:
Lightning Lane Multi Pass and Lightning Lane Single Pass can be purchased in advance or on the day via the My Disney Experience app, where you will then be able to book your time slots for these attractions.
Attractions at Disney's Blizzard Beach Water Park and Disney's Typhoon Lagoon Water Park do not have Lightning Lane access.
Disney MagicBands
My Disney Experience
Universal Orlando
- Harry Potter and the Battle at the Ministry™ (Epic Universe): Enter 1920s wizarding Paris and travel via the Métro-Floo to the British Ministry of Magic. This is Universal’s most ambitious dark ride yet, featuring a chase to bring Dolores Umbridge to justice.
- Hogwarts™ Express: Ride between Diagon Alley™ (Universal Studios) and Hogsmeade™ (Islands of Adventure) and experience rides such as Harry Potter and the Escape from Gringotts™, Harry Potter and the Forbidden Journey™ and Hagrid’s Magical Creatures Motorbike Adventure™
- Stardust Racers (Epic Universe): A dual-launch "dueling" coaster in Celestial Park where two trains reach 62 mph and perform a "Celestial Spin" (an inverted crisscross) while racing through the sky.
- Jurassic World VelociCoaster (Islands of Adventure): Still a fan favourite, this coaster features two intense launches and a 155-foot "top hat" drop.
- Mine-Cart Madness™ (Epic Universe): Located in Super Nintendo World™, this innovative coaster uses a "jumping track" illusion to make you feel like you’re leaping across gaps just like Donkey Kong.
- Mario Kart: Bowser’s Challenge (Epic Universe): Put on augmented reality (AR) goggles to steer your kart and throw shells at Team Bowser.
- Hiccup’s Wing Gliders (Epic Universe): A family-friendly launch coaster in the Isle of Berk that makes you feel like you’re flying on the back of a dragon.
- Illumination's Villain-Con Minion Blast (Universal Studios Florida): An interactive, walk-through attraction where you compete to join the Vicious 6.
- The Bourne Stuntacular (Universal Studios Florida): This high-tech show blends live stunts with a massive LED screen, blurring the lines between reality and film.
- Universal Orlando Multi-Day Express Passes: These are the best value for long trips and can include access to Universal Epic Universe, allowing you to skip the regular lines at participating rides and attractions across the parks.
- 1 Day Universal Epic Universe Express Pass: If you only want to skip the lines at the newest park, you can purchase a dedicated 1-day pass specifically for Epic Universe. Date-Specific:
- King’s Cross Station in London (located in Universal Studios Florida)
- Hogsmeade™ Station (located in Universal Islands of Adventure)
- Unlimited Flexibility: You can move freely between all included Universal Orlando Theme Parks - including the all-new Universal Epic Universe - as many times as you like each day.
- Hogwarts™ Express: Because these tickets include park-to-park access, you can ride the Hogwarts™ Express to travel between Universal Studios Florida and Universal Islands of Adventure.
- Standard Parking Rates: Regular Parking: Approximately $32 per day, per vehicle.
- Prime Parking: For a shorter walk to the entrance, Prime Parking usually costs between $50 and $60 per day.
- Free Parking: Self-parking is generally FREE for all guests after 6:00 pm (excluding Halloween Horror Nights event nights and select peak dates).
- 7 to 8 Days at Walt Disney World: This allows one full day for each of the four main theme parks, plus time for the water parks and revisiting your favorites.
- 4 to 5 Days at Universal Orlando Resort: With the opening of Universal Epic Universe, we recommend at least 4-5 days to explore all four Universal parks, including the Wizarding World of Harry Potter™.
- Universal Orlando All Parks Ticket: Includes 14 days of unlimited access to Universal Studios Florida, Universal Islands of Adventure, Universal Volcano Bay, and Universal Epic Universe.
- Universal Orlando Three Park Adventure Ticket: This ticket is for arrivals between 20 October 2026 and 24 March 2027 while Volcano Bay undergoes renovations. It includes 14 days of unlimited access to Universal Studios Florida, Universal Islands of Adventure, and Universal Epic Universe.
- Instant Delivery: Your tickets will be available in your AttractionTickets.com Customer Account as soon as your order is paid in full.
- Flexible Payments: If you have secured your tickets with a deposit, they will be uploaded to your account as soon as your final balance is cleared.
- No Need to Queue at the Gate: You can download your Universal tickets directly to your smartphone or print them at home in advance. Simply present the QR code at the entrance to each Universal Orlando park to walk straight through.
What are the must dos at Universal Orlando Resort for 2026?
For 2026, the biggest news is that Universal Epic Universe is now fully integrated into the Universal Orlando Resort experience. This means you can visit all five of its "worlds" and experience some of the most advanced theme park technology ever created.
The Ultimate Wizarding World Experience
For the first time ever, you can visit three distinct Harry Potter lands in one day using your Universal Park-to-Park ticket.
Adrenaline-Pumping Coasters
Immersive Family Fun
Can’t-Miss Entertainment
Where is Universal Epic Universe located?
Universal Epic Universe is located at 1001 Epic Blvd, Orlando, FL 32819 in Universal Orlando Resort’s new South Campus. The location for Universal Epic Universe is a 10-15 minute drive from the other Universal Orlando theme parks and Universal CityWalk.
What is the capacity of Universal Epic Universe?
Capacity will be limited when Universal Epic Universe first opens to ensure everyone can make the most of their visit and experience as much of the park as possible. To avoid any disappointment we’d recommend you arrive at the park before opening or stay at a Universal Orlando Resort hotel to get early park admission (with a valid ticket).
Will Universal Orlando Resort hotel guests get early park admission to Universal Epic Universe?
Yes! Guests staying at any of the Universal Orlando Resort hotels (with valid park admission) will get early access to Universal Epic Universe in the morning before regular guests can enter the park.
Is Universal Epic Universe included in Orlando combo tickets?
Yes! For anyone wanting to explore even more of what Orlando has to offer, you can book Orlando combo tickets that include access to Universal Epic Universe for 2025 (from 22nd May) and 2026. These include Disney and Universal Combos, the Orlando Freedom Ticket™, and the Orlando 7 Park FlexiTicket.
Can I buy a Universal Epic Universe ticket by itself?
Tickets for just Universal Epic Universe by itself are currently unavailable, but with so much to do throughout Universal Orlando Resort, including 2 other theme parks, a water theme park, and the Universal CityWalk entertainment district, you’ll want the 14 days’ access provided with the Universal Orlando 3-Park Explorer Ticket.
How big is Universal Epic Universe?
The Epic Universe theme park is around 110 acres, made up of five different themed lands. The whole South Campus, including the theme park, parking structures, and three hotels is approximately 750 acres. For comparison, the North Campus, consisting of three theme parks, eight hotels, and Universal CityWalk, is 735 acres.
Can I book Universal Epic Universe tickets for 2026?
Universal Epic Universe tickets are now available for all 2026 arrivals, up to December 31st 2026. Guests wanting to visit in 2026 can book the Universal Orlando All Parks Ticket which gives you 14 days unlimited access to Universal Epic Universe, Universal Studios Florida, Universal Islands of Adventure, and Universal Volcano Bay!
When can I visit Universal Epic Universe during my ticket duration?
If you’re visiting during 2025 your Universal Orlando 3-Park Explorer PLUS 1-Day Universal Epic Universe Ticket will be valid for 15 consecutive days and you can visit Universal Epic Universe on any day throughout the ticket duration. We’d recommend you plan your visit in the first half of your holiday to give you time to visit on another day if park capacity is reached before you can enter the park on your planned date.
If you’re visiting in 2026 you can visit Universal Epic Universe as much or as little as you like during the full 14-day duration of your Universal Orlando All Parks Ticket!
Do I need to reserve the date of my Universal Epic Universe visit in advance?
Your day at Epic Universe doesn’t need to be reserved, so you’ll have full flexibility to visit whenever you want during your holiday - you’ll just need to pick the first date of your ticket validity at the time of booking. We’d recommend arriving as early as possible for the best chance to enter the park on your preferred date as capacity will be limited.
Will there be a shuttle bus service to and from Universal Epic Universe?
Yes! There will be a complimentary shuttle bus to Universal Epic Universe from all the Universal Orlando Resort hotels and the North Campus bus terminal. A dedicated bus lane has been created to make the bus journey between the North and South Campuses the most efficient way to travel around the whole Universal Orlando Resort.
Does Universal Epic Universe have its own car park?
Yes, so if you’re hiring a car during your time in Florida and plan to drive to Universal Orlando Resort, you can park in the dedicated parking structure directly outside the theme park for your day at Epic Universe.
What lands are going to be in Universal Epic Universe?
There will be a total of five lands in Epic Universe; Celestial Park, SUPER NINTENDO WORLD, The Wizarding World of Harry Potter - Ministry of Magic, How To Train Your Dragon - Isle of Berk, and Dark Universe.
Can I reserve my Epic Universe tickets with a deposit?
Our Universal Epic Universe tickets can be reserved with a deposit of just €25pp but we’d recommend paying in full as early as possible to secure your visit, especially if you’re visiting in the first few months of the park being open.
Why am I unable to purchase a Universal Orlando All Parks Ticket after 19 October 2026?
Universal Volcano Bay will be closed for refurbishment between 20 October 2026 and 24 March 2027, so guests cannot visit all 4 Universal Orlando Parks. If you are visiting Orlando during this time, we recommend purchasing the Universal Orlando Three Park Adventure Ticket, which offers 14 days of unlimited park-to-park admission to Universal Studios Florida, Universal Islands of Adventure AND Universal Epic Universe.
The Universal Orlando All Parks Ticket will be available to guests arriving in Orlando after 25 March 2027 once the refurbishment at Universal Volcano Bay is completed.
Why can't I buy a Universal Orlando Tickets for all 4 Universal Orlando Parks between 20 October 2026 and 24 March 2027?
The Universal Orlando All Parks Ticket is temporarily unavailable between 20 October 2026 and 24 March 2027 due to the planned refurbishment of Universal Volcano Bay.
To ensure you still get the best value for your holiday, Universal has introduced the Universal Orlando Three Park Adventure Ticket for these dates, offering 14 days of unlimited park-to-park access to the three other Universal Parks - Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe.
Does the Universal Orlando All Parks Ticket or Universal Orlando Three Park Adventure Ticket include Universal Express?
No. Universal Express is an optional add-on and is not included as standard with the Universal Orlando All Parks Ticket or the Three Park Adventure Ticket.
If you would like to skip the regular lines, you can purchase a Universal Orlando Express Pass in addition to your admission ticket. We offer several durations to suit your trip:
Each Universal Orlando Express Pass is only valid for the specific date(s) selected at the time of booking.
Top Tip: Premier Hotel Benefits Guests staying at the Hard Rock Hotel®, Loews Royal Pacific Resort, or Loews Portofino Bay Hotel receive FREE Universal Express Unlimited for the duration of their stay. This complimentary hotel benefit is valid for Universal Studios Florida and Universal’s Islands of Adventure only. A separate Express Pass must be purchased to skip the lines at Universal Epic Universe.
Can I use my Universal Orlando Tickets immediately?
All our Universal Orlando Ticket options are date-specific. This means your tickets can only be used starting from the specific date you selected at the time of booking.
Does the Universal Orlando All Parks Ticket or Universal Orlando Three Park Adventure Ticket include the Hogwarts Express?
Yes! Both the Universal Orlando All Parks Ticket and the Universal Orlando Three Park Adventure Ticket include unlimited, park-to-park admission. This is exactly what you need to ride the Hogwarts™ Express.
The Wizarding World of Harry Potter™ is spread across two different Universal Orlando theme parks. You can use the Hogwarts™ Express to travel between:
Top Tip: The journey is different in each direction, so we recommend riding it both ways to see all the magic!
Does the Universal Orlando All Parks Ticket or Universal Orlando Three Park Adventure Ticket include park hopping?
Yes. Both of these Universal ticket options include unlimited park-to-park admission for 14 consecutive days from the start date selected at the time of booking.
Do Universal Orlando Tickets include parking?
No. Parking is not included with any of our Universal Orlando Ticket options.
If you plan to drive to the parks, you will pay for parking at the central transportation hub (for Universal Studios Florida, Islands of Adventure, and Volcano Bay) or at the dedicated Epic Universe parking area.
Top Tip — Moving Between Parks: If you start your morning at Universal Studios Florida and decide to drive over to Universal Epic Universe later in the day, you do not need to pay twice! Simply keep your parking receipt or digital QR code and present it at the next toll plaza for complimentary re-entry on the same day.
Can I do Walt Disney World and Universal Orlando Resort in 14 days?
Yes — this is the most popular way to experience Orlando. Combining both resorts into a two-week trip is the ideal way to see everything without feeling rushed.
Because the Disney 14-Day Magic Ticket is actually valid for 18 days from your start date, and the Universal Orlando All Parks Ticket is valid for 14 consecutive days, a 14-day holiday gives you the perfect window to use both.
Our Recommended Split:
Top Tip: If you plan on visiting both, we recommend our Disney and Universal Combo Ticket. It is cheaper than buying two separate tickets and includes the same added perks like Memory Maker (worth $210) at Disney and unlimited park-to-park access at Universal.
Do I need to make park reservations for the 4 Universal Orlando Parks?
No, park reservations are not needed for the Universal Orlando Theme Parks. A valid Universal Florida Ticket is all you need to enter the parks, including the brand-new Universal Epic Universe.
Both Universal ticket options offer unlimited park-to-park admission for 14 consecutive days.
How will I receive my Universal Orlando Tickets?
All our Universal Orlando Ticket options are official, gate-ready digital tickets, offering speedy, hassle-free admission to the parks.
Discovery Cove
What time is my dolphin swim at Discovery Cove?
Dolphin Swim times are allocated when you check-in at Discovery Cove. Times are allocated on a first-come, first-serve basis. The earlier you arrive at Discovery Cove, the more choice you will have.
What time does Discovery Cove open?
Discovery Cove opens at 7:30am. Discovery Cove Tickets include breakfast, so we recommend arriving at Discovery Cove upon opening.
Can I visit SeaWorld, Busch Gardens and Aquatica before my Discovery Cove visit date?
Yes. Your digital ticket for Discovery Cove includes a gate-ready barcode for all of the other SeaWorld Parks included within your Discovery Cove package. You can visit any of the other SeaWorld Parks before your Discovery Cove visit date and this portion of your ticket will be activated the first time you visit one of those parks. Your Discovery Cove Digital Ticket will be uploaded to your Customer Account upon full payment.
What is the difference between the Discovery Cove Package and the Discovery Cove Ultimate Package?
The Discovery Cove Package includes a day at Discovery Cove plus 14 consecutive days of admission to SeaWorld Orlando and Aquatica.
The Discovery Cove Ultimate Package includes a day at Discovery Cove and 14 days of access to SeaWorld Orlando, Aquatica and Busch Gardens Tampa Bay. The Ultimate Package also includes free parking at the featured parks.
I can’t access my Discovery Cove Digital Tickets in my customer account. Why?
We upload digital tickets to customer accounts within 5 days of full payment or sooner. If you have only just paid your balance, please allow a few days for your tickets to appear in your customer account. If you have booked tickets on a deposit basis, tickets will not be made available in your customer account until you have paid your balance.
Can I book a cabana at Discovery Cove with AttractionTickets.com?
No, unfortunately, we can’t book a cabana for you. Cabanas can only be booked directly with Discovery Cove. You will need your Discovery Cove reservation number to make a cabana reservation which can be found on your Discovery Cove tickets. If your tickets are not yet ready to download from your Customer Account and you want to book a Discovery Cove cabana, please call us for your Discovery Cove reservation number.
Can anyone swim with a dolphin at Discovery Cove?
You must be at least 6 years old AND 42 inches tall to swim with dolphins at Discovery Cove.
Non-swimmers can take part as most of the Dolphin Swim experience at Discovery Cove takes place in waist-high water.
SeaWorld Orlando Tickets
How does the SeaWorld Parks 3-Visit Ticket + Eat Free work?
Enjoy three visits to your choice of SeaWorld Orlando, Aquatica or Busch Gardens Tampa Bay in any combination - visit each park once or visit your favourite up to three times. You do not need to decide which SeaWorld Florida parks to visit in advance.
This ticket is open-dated and can be first used at any time between your holiday start date and the end of the calendar year selected at the time of booking - please ensure you select the correct year for your holiday.
Tickets are activated by visiting one of the included SeaWorld Parks and then are valid for 14 consecutive days from this point, allowing you to spread your park visits over a 2-week period.
As an added-value bonus, guests can eat all day on each park visit with the free All Day Dine benefit. All-Day Dine is automatically activated upon park admission. Enjoy one entrée, one side or one dessert and one regular-sized non-alcoholic beverage every 90 minutes at participating restaurants during regular opening hours.
Does the SeaWorld Parks 3-Visit Ticket + Eat Free include free parking?
No. Parking is not included with the SeaWorld Parks 3-Visit Ticket + Eat Free and car parking fees must be paid on arrival at each park.
Do I have to book a date for my SeaWorld and Aquatica 2-Visit Ticket + Eat Free?
No, you will be sent an open-dated SeaWorld and Aquatica 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14 day validity window.
Do I have to book a date for my SeaWorld and Busch Gardens 2-Visit Ticket + Eat Free
No, you will be sent an open-dated SeaWorld and Busch Gardens 2-Visit Ticket. Tickets are valid for use during the calendar year selected at the time of purchase and are activated the first time you visit either SeaWorld Orlando or Busch Gardens Tampa Bay. The ticket expires 14 days after first use and both park visits must be taken within this 14-day validity window.
Getting your tickets
I have paid a deposit for my Disney Tickets. Is it possible to get my Disney Ticket Confirmation before paying the full balance for my Disney Tickets?
No, ticket-only bookings must be paid in full before we are able to generate and send a Disney Ticket Confirmation.
How will I receive my Orlando attraction tickets?
Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks.
These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your AttractionTickets.com Customer Account as soon as your tickets have been paid in full.
When will I receive my Orlando Attraction tickets?
If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner.
I would like to get a physical Disney Magic Ticket posted to my home address - is that possible?
Unfortunately, it is no longer possible to post physical printed Disney Magic Tickets to your home address. Like most worldwide attractions, Walt Disney World has transitioned to digital tickets that can be downloaded to a smartphone and no longer issues printed tickets in advance. Disney MagicMobile passes are gate-ready and give direct admission to the Disney Parks. Simply hold your iPhone, smartphone or Apple Watch near an access point when entering the Disney Parks just like you do with a physical ticket or MagicBand - See our Disney MagicMobile guide for more information on how to create gate-ready Disney MagicMobile passes.
For those that would prefer to have physical tickets, simply take your Disney Ticket Confirmation to any ticket window located at the entrance of each Disney Park to redeem printed physical tickets.
Digital Ticket Fulfilment & Delivery
- Instant Delivery: Your tickets will be available in your AttractionTickets.com Customer Account as soon as your order is paid in full.
- Flexible Payments: If you have secured your tickets with a deposit, they will be uploaded to your account as soon as your final balance is cleared.
- No Need to Queue at the Gate: You can download your Universal tickets directly to your smartphone or print them at home in advance. Simply present the QR code at the entrance to each Universal Orlando park to walk straight through.
I am traveling very soon. How quickly can I receive my Orlando attraction tickets?
As the UK's leading attraction tickets seller, we enjoy a preferred partnership with Walt Disney World, Universal Orlando Resort and SeaWorld Parks and have a direct integration with their ticketing systems. If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets will be ready for downloading within 24 hours or sooner.
Special Instructions for Walt Disney World Tickets. Please remember that you must create Disney MagicMobile Passes using the My Disney Experience App for a contactless way to enter the Disney Parks using your smartphone. Disney MagicMobile passes are gate-ready and give instant admission to Disney Theme parks in conjunction with a Disney Theme Park Reservation - see our Disney MagicMobile Information Guide for detailed instructions on how to create Disney MagicMobile passes.
How will I receive my Orlando attraction tickets?
Like most worldwide attractions, the main Orlando theme parks have now transitioned to gate-ready digital tickets that can be downloaded to a smartphone and scanned at the gate. If you don't own a smartphone you can take a printout of your tickets to parks.
These digital tickets are still the same tickets, with the same great benefits included, they will just be fulfilled digitally. When you book Orlando Attraction tickets with us, we will upload digital tickets to your AttractionTickets.com Customer Account as soon as your tickets have been paid in full.
When will I receive my Orlando Attraction tickets?
If you are purchasing Disney tickets or Universal tickets, you will receive digital tickets in your AttractionTickets.com Customer Account instantly upon full payment. SeaWorld tickets including Discovery Cove tickets will be ready for downloading within 24 hours or sooner.
Can I use my Universal Orlando Tickets immediately?
All our Universal Orlando Ticket options are date-specific. This means your tickets can only be used starting from the specific date you selected at the time of booking.
If I purchase a Universal Orlando 2 Park Explorer Ticket, can I use it immediately?
Yes. Our Universal Orlando 2 Park Explorer Tickets are instantly uploaded to your Customer Account upon full payment. Simply log on to your account and download your tickets to your smartphone. Scan the QR code at the entrance to each Universal park for instant admission. Tickets are open-dated and activated the first time you visit Universal Studios Florida, Islands of Adventure or Universal CityWalk.
How will I receive my Universal Orlando Tickets?
All our Universal Orlando Ticket options are official, gate-ready digital tickets, offering speedy, hassle-free admission to the parks.
Paying my balance
I have booked Orlando attraction tickets with a deposit. When is my balance due?
We require you to pay your balance 6 weeks prior to your holiday departure date. Tickets will be uploaded to your AttractionTickets.com Customer Account as soon as you pay your balance - your balance can be paid sooner if you want your Orlando attraction tickets earlier.
I have booked Orlando attraction tickets with a deposit. How can I pay my balance?
You can pay your balance by logging on to your Customer Account. Alternatively call our Customer Service Team on 1800 927 467.
I have booked Orlando attraction tickets with a deposit. Can I pay my balance in instalments?
Yes, you can and the best way to do this is via your Customer Account.
Refunds and ticket returns
I have booked attraction tickets on deposit and I want to cancel my order. How do I do this?
Just call us to let us know that you will no longer be travelling. If you don’t have Flex Plus on the booking, you will lose your deposit or €50 per person whichever amount is lower. If you have Flex Plus on the booking, we will refund you all monies paid minus the cost of the Flex Plus.
I have already received my Orlando attraction tickets and want to cancel my order. How can I do this?
Just call us to let us know that you will no longer be travelling and we will cancel your booking.
Please note, if you received physical tickets in the post as part of your order (bookings made before September 2022), tickets must be returned to us via Recorded or Special Delivery before we can process any refund due. We will confirm by email once tickets have been received by us although this will likely take a few days so recommend that you check your tracking to confirm when we have received them.
Ticket Returns:
AttractionTickets.com
Regus Harcourt Centre
Block 4
Harcourt Road
Dublin 2
I have cancelled my booking, how long will refunds take?
About 10 days from when you inform us that you are no longer travelling.