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9.00am-7.00pm Monday to Friday

9.00am-5.00pm Saturday and Sunday

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Change or Cancel for Free The first 2 changes to a booking are free, though new prices may apply. Further changes incur a €10 fee per ticket. Most bookings can be cancelled for free or can be protected against cancellation fees with Flex Plus protection.
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Shop without carrying bags! As a Universal hotel guest, purchases from select theme parks and CityWalk™ stores can be delivered directly to your hotel for free. This allows you to enjoy the parks without worrying about your shopping, giving you more time to experience the magic.

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