Customer Reviews for New York Airport Transfers
Get your tickets for New York Airport Transfers
Average 3.9 out of 5 ( 348 customer reviews )
Transport to and from airport was good but had to wait 45minutes to get the transport to the hotel which is the last thing you want do after a 8hour flight. 1hour and half in transport before arriving at hotel.
Beverley reviewed 28 Jan, 2020
A big saving worth doing
Trusted Customer reviewed 03 Jan, 2020
Easy to arrange the pickup at the airport but as late at night had a 40 minutes wait which was a bit stressful. Pick up to return to the airport was good, but arrived 30 mins late. Mix up was explained but a phone call to me to at least say they were on the way would have really helped . Our pick up and drop off were exactly where we requested. Great driver on our return to airport, comparing notes about USA and England.
Carol Walker reviewed 17 Sep, 2019
Have used before no issues waited about 20 mins so quick and easy and a lot cheaper than taxis, highly recommend.
Trusted Customer reviewed 01 Sep, 2019
No issues at all - excellent service
Peter Bowley reviewed 03 Jun, 2019
Excellent service to and from the Airport!
Liam Frost reviewed 26 Apr, 2019
Worked great on arrival, only had to wait about ten minutes for a bus. Transfer back was an embarrassing experience I never want to repeat. Pre-booked with them the night before as requested. Bus arrived but the driver made such a scene because our voucher didn’t have a return date on! He went on and on saying we’d have to pay if his office said it was no good. Still kept saying it on way to airport in front of others, then finally we arrived and didn’t apologise for the mix up or say everything was ok! So annoyed.
Trusted Customer reviewed 06 Mar, 2019
Took the voucher straight to the transportation office and within 20 mins I was in a taxi share straight to my hotel it was great value for money.
Carol Ferguson reviewed 21 Feb, 2019
Great value for money - vouchers accepted by transport company with no issues
Stephen Jones reviewed 31 Jan, 2019
Better than yellow cab. Guy charged me $120 from airport to hotel.
Susan Fraser reviewed 29 Jan, 2019
Booked airport transfers which said buses depart every 10-15 minutes. We waited over an hour for the transfer, which means it would have been much quicker (and cheaper) to get public transport. I complained to ATD about this, who spoke to the company in New York, but they said that they cannot offer a refund as the 10-15 is only an estimate. This is not stated on the website and their customer service was very poor.
Trusted Customer reviewed 20 Jan, 2019
Excellent service, didn’t have to wait long for our shuttle bus to take us to our hotel.
Trusted Customer reviewed 16 Jan, 2019
I thought this would be a better option than a taxi as there was 7 of us travelling. Our flight details were submitted on purchase but we had to wait almost 2 hours to get picked up on arrival. On return we arranged a time for pick up which we had to get a few hours earlier than we would have needed, the driver was then too early and wasn’t happy as 1 of our party hadn’t arrived at the pick up point. A taxi or Uber will cost a little bit more but would pay the extra to have a little more flexibility.
Trusted Customer reviewed 21 Dec, 2018
Value for money and peace of mind getting to the differing New York airports
David Mccarthy reviewed 18 Dec, 2018
Service was fine - although pick up and drop off was a little long winded as we had to go to other terminals and drop off at quite a few hotels before getting to our own. Would probably simply chose the private taxi service option to save time next time round...
Ian Fletcher reviewed 22 Nov, 2018
Good service provided. Easy to book the transfer back to the airport
Trusted Customer reviewed 10 Aug, 2018
The only negative for me was once we found the desk in Newark airport there were a lot of people waiting and there didn't seem to be much organisation. It was fine on the return trip from the hotel to the airport.
Trusted Customer reviewed 30 May, 2018
Good price, had to look around JFK airport for appropriate desk but once we found it the service was quick and efficient
Trusted Customer reviewed 02 May, 2018
Straightforward to purchase from the site and a breeze at the airport.
Trusted Customer reviewed 20 Mar, 2018
Great value. Money well spent.
Trusted Customer reviewed 13 Feb, 2018
Easy to use, just report to transportation desk and on the next shuttle.
Trusted Customer reviewed 17 Jan, 2018
Excellent service, easy to arrange pick up once at the airport. Would highly recommend and will be using in the future.
Trusted Customer reviewed 16 Jan, 2018
Good instructions for airport. Not too long a wait, delivered straight to hotel door.
Trusted Customer reviewed 29 Dec, 2017
Saved a lot of hassle when we arrived and the bus drivewrs were helpful too
Trusted Customer reviewed 29 Dec, 2017
Excellent service at a good price.
Trusted Customer reviewed 12 Dec, 2017
Excellent value for money
Trusted Customer reviewed 23 Nov, 2017
It was fine getting picked up at the airport but took over 2 and 1/2 hours going to airport from hotel with all the pick ups so wasn't so good in that respect
Trusted Customer reviewed 21 Nov, 2017
Some confusion with organising the transfers at the airport to destination. Drivers didn't seem to know it was prepaid even when given the e tickets.
Trusted Customer reviewed 11 Nov, 2017
Great, notes explained very well what we had to do when we arrived at the airport, was a very smooth process.
Trusted Customer reviewed 08 Nov, 2017
happy with service and will use this service again
Trusted Customer reviewed 04 Nov, 2017
Didn't even know you arranged transfers until Wendy informed us about this. Was very happy with the transfer service.
Trusted Customer reviewed 31 Oct, 2017
Very easy to use, quick and simple process, will use this again!
Trusted Customer reviewed 25 Oct, 2017
Service was supposed to be every 15mins. we had to wait over and hour and a half
Trusted Customer reviewed 28 Sep, 2017
Great service on the way from the airport to Manhattan but I didn't read the T&C's stating that you have to book your transfer at least 24hrs in advance for the return trip and ended up having to book a taxi which cost $52
Michelle Alexander reviewed 22 Sep, 2017
Picked up from airport and Hotel with no problems
Michael Soutar reviewed 22 Sep, 2017
terrible please read 1st page i doccumented what went wrong: will never use them airport transfers PLEASE READ THE FIRST PAGE I HAVE DECRIBED WHAT HAPPENED WITH OUR AIRPORT TRANSFERS YOU WILL NOT BELIEVE HOW BAD IT WAS
Kevin Thorne reviewed 19 Sep, 2017
Perfect transaction- very easy
Andrea Smith reviewed 13 Sep, 2017
Service was poor and not what I expected
Neil Angus reviewed 06 Jul, 2017
Great service, fun and friendly.
Trusted Customer reviewed 16 Jun, 2017
This was an ok way to get into New York especially as it was our first time and we were a bit apprehensive. Took approx two hours to get from airport to hotel. Lots of waiting around for the mini bus to arrive and then waiting for other passengers. Journey back was quite bad, could nt get through on telephone number provided so hotel receptionist booked us on, were told to be ready at 6 pm, at 7pm we had to arrange for hotel to ring them as no one had showed up, eventually got picked up around 7.30pm. Our flight wasn't until 11pm so arrived in plenty of time but quite stressful. Cheaper than a taxi but if we went again would go by taxi or train. The train apparently goes straight to philidelphia station which is next to Maddison square gardens, so right in middle of manhattan, loads of taxis outside that could then take you to your hotel.
Trusted Customer reviewed 29 May, 2017
Very good service and saved us money
Sharon reviewed 20 May, 2017
very efficient and relyable. got us to the airport for our return journey under adverse circomstances as there was a massive traffic problem due to a burst water main at the jfk airport and we were taken to the neatrest train comnnection into jfk so that we did not have to go in the hold up or miss our flight.
Jayne Leddington reviewed 13 May, 2017
Easy to buy and use and very helpful chat online
Shelley Twose reviewed 21 Apr, 2017
Has to wait approx 40 mins on bus when we arrived at airport which wasn't ideal. Basic bus but did the job. On return bus was early and very luxurious with air conditioning. Took a long time to get to airport but traffic always busy.
Sandra Kyle reviewed 21 Apr, 2017
Very efficient. Would use again
Angela Tucker reviewed 20 Apr, 2017
scary drive through Manhattan. Easy to find in the arrivals hall though and no waiting.
Susan Holmes reviewed 16 Apr, 2017
Haphazard, and somewhat disorganised, but timely to and from the airport
Christopher Bridger reviewed 12 Apr, 2017
Once again great service! everything done in an efficient manner with minimal fuss!
Kevin Poulton reviewed 20 Mar, 2017
Great service, waited 10 mins for transfer
Sandra Sperinck reviewed 19 Mar, 2017
Great service from and to JFK. Easy to find at the airport and picked up from hotel in good time for our flight.
Trusted Customer reviewed 14 Mar, 2017