Masquerade Broadway Tickets

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No Hidden Extras! The price you see is the price you pay! You can cancel or amend your Masquerade Broadway Tickets free of charge until 8 days before the show date. After that time, no cancellations, changes or refunds can be made. Amendments are subject to availability.
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Experience Broadway like never before with Masquerade, an unforgettable immersive spectacle full of mystery and glamour.

Enter the Paris Opera House and experience Masquerade, an immersive reimagining of The Phantom of the Opera, where music, mystery and romance surround you.

Our guide to Masquerade Broadway Tickets

Step inside Andrew Lloyd Webber’s The Phantom of the Opera. Directed by Tony Award®–winner Diane Paulus, Masquerade is a bold new immersive production of the world’s most haunting love story. Journey through the Paris Opera House in an intimate group of only sixty guests and move through the music, the mystery, and the seduction of the Music of the Night.

Show info:

Theatre:  Masquerade 218 West 57 Street New York, NY 10019

Audience:  Entry requires a valid photo ID. All guests must be 13+. Any guest under 16 must be accompanied by an adult.

Duration: 2 hours, no intermission

Opened on Broadway: 31st July 2025

Seat Location:

Masquerade is a journey across multiple floors, including the use of several flights of stairs and escalators, and uses atmospheric haze and strobe light effects. There is an accessible path through the experience, while the standard path does have guests going up and down multiple flights of steps. There is no traditional theatre seating, and tickets are general admission.

Locations

218 West 57th, New York, NY, 10019

Terms and conditions

Terms and conditions for Masquerade Broadway Tickets

  • Masquerade is a journey across multiple floors, including the use of several flights of stairs and escalators, and uses atmospheric haze and strobe light effects. There is an accessible path through the experience, while the standard path does have guests going up and down multiple flights of steps. There is no traditional theatre seating, and tickets are general admission.
  • Formal or elevated evening wear is encouraged, though not required. Guests are asked to dress for the occasion by wearing black, white, or silver. They are also asked to wear a mask (one is provided at no cost if they do not bring one.) If you are unable to meet the dress code, a limited number of cloaks are available to borrow during your visit. Please wear shoes and clothing that allow for comfortable movement, stilettos are not permitted.
  • Physical tickets and e-tickets are NOT provided for Masquerade. Instead, guests will receive a secret password via email directly from the show 24 hours before the performance. The password serves as their ticket. Masquerade staff will be stationed outside of the venue to check guests in.
  • All guests must be 13+. Any guest under 16 must be accompanied by an adult. Entry requires a valid photo ID.
  • Doors open at your scheduled entry time. Latecomers will not be admitted.
  • *Cancellation Policy: Free cancellations for bookings cancelled more than 8 days prior to the show date. No refunds are given for cancellations made within 8 days of the show date.

FAQs

Frequently Asked Questions for Masquerade Broadway Tickets

General Information

  • What is Masquerade Broadway about?

    Masquerade is an immersive reimagining of Andrew Lloyd Webber’s The Phantom of the Opera. Step inside the Paris Opera House and experience the music, mystery and romance of this iconic story like never before.

  • What makes Masquerade Broadway different from a traditional Broadway show?

    Unlike a traditional Broadway performance where audiences watch from their seats, Masquerade invites you to step inside the story and become part of the experience. This immersive production takes you on a journey through the Paris Opera House, where you’ll explore the world of The Phantom of the Opera up close through music, mystery and theatrical moments. With an intimate audience of only around 60 guests, Masquerade offers a more personal and interactive way to experience Andrew Lloyd Webber’s iconic love story.

  • Will I hear the music from The Phantom of the Opera?

    Yes. Masquerade is a fully immersive production of The Phantom of the Opera, featuring the iconic score by Andrew Lloyd Webber.

  • Is there an age restriction to experience Masquerade?

    Masquerade welcomes all guests 13+. All guests under 16 must be accompanied by an adult.

  • If I arrive late, can I still enter?

    We require all guests to arrive on-time ready to enter the venue at their scheduled entry time. You must arrive and check in with your full group. We cannot accept late arrivals.

Clothing & Accessories

  • Do I need to bring a masquerade mask?

    Guests are encouraged to wear their own masquerade mask, but if you don’t have one, we’ll provide a complimentary, glasses-compatible mask on arrival.

Accessibility

  • Is the show accessible?

    We are very pleased to provide an accessible space. All doorways and passageways are ADA accessible.

    Masquerade is a journey across multiple floors, up and down several flights of stairs, up to thirty steps between floors and use of escalators. Please be advised that Masquerade also uses atmospheric haze and strobe light effects.

    We are pleased to offer accessible pathways and elevator access throughout the building. Due to high demand and in order to help us provide the best experience, we ask guests who need accessibility accommodations to contact our team in advance. Accessibility is unique to each individual.

    Please contact our team in advance to discuss your needs and we will partner with you to develop an accessibility plan.

Ticket Information

  • Will I receive a physical ticket?

    There are no physical tickets. You will receive a secret password 24 hours prior to entry.

    Entry requires a valid photo ID.

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