Frequently Asked Questions for

General Information

• What time can we check into our Disneyland® Paris Hotel?

  You can check into your Disneyland® Paris hotel from 3.00pm and check out is 10.00am. You are able to check in earlier to collect your Tickets, however you will not be able to access your room until after 3.00pm. Check-in time is 4.00pm at Les Villages Nature.

• Can I pay a deposit for a Disneyland® Paris hotel and ticket package?

  There is no need to pay in full at the time of booking if you are looking to book a Disneyland® Paris Hotel Package more than 6 weeks in advance.

  For customers looking to book a Disneyland® Paris Hotel + Ticket Package, you can secure your arrangements with just a £25 per room deposit. Customers adding return Eurostar journeys to their package can secure arrangements with a 30% deposit.  

  Your deposit secures your Disneyland® Paris booking and you can pay off your holiday balance gradually via your AttractionTickets.com Customer Account or by calling our sales team. Your final balance is due 6 weeks before your check-in date.

   

• At what point can I cancel my Disneyland® Paris Hotel Package without losing my deposit?

  For customers booking a Disneyland® Paris Hotel + Ticket Package, you can cancel your booking and receive a full refund if you cancel 8 days or more before your Disneyland Paris Hotel check-in date. 

  If you have purchased a Disneyland® Paris Hotel + Ticket + Eurostar Package you can cancel your booking and receive a full refund on the Hotel + Ticket when cancelling 8 days or more before your Disneyland Paris Hotel check-in date. The Eurostar element of the package is non-refundable and a 100% cancellation charge will apply when cancelling. 

• Do you automatically take the balance for Disneyland® Paris Hotel Packages 6 weeks before departure?

  No, payment is not taken automatically for Disneyland® Paris bookings. You will need to log into your customer account to pay off your balance, which can be done at any time before the final balance is due. You can choose to pay as much as you like, when you like, as long as the full balance is complete 6 weeks before departure. Alternatively, you can pay your balance over the phone by calling our sales team on 0800 223 0324.

• How do I access my AttractionTickets.com Customer Account to view my Disneyland Paris Booking?

  To access your AttractionTickets.com customer account go to: https://www.attractiontickets.com/en/customer/login.

  Customers just need their booking reference and the email used at the time of booking to view their arrangements and download their travel documentation. 

• How do I access my Disneyland® Paris Park Tickets on my hotel order?

  Your hotel confirmation will be available to download from your customer account and the park tickets will be ready for collection when you check in at your Disneyland® Paris Hotel. (You can check in early and use your park tickets even if your room is not ready yet).

  Please note for customers that booked room only and then added Disneyland® Paris tickets to their hotel order or customers staying at a Disneyland® Paris Area Hotel, the tickets will be available to download or print from your customer account in advance of your visit to Disneyland Paris.

• Is your Disneyland® Paris added value offer of 10 free photos the same as Disney's PhotoPass?

  No, this is a separate product/offer. We will send you a link so that you can upload 10 of your favourite photos from your Disneyland® Paris trip, and they will be printed and sent to your address to keep. Please see our Free Disneyland® Paris Holiday Prints Special Offer page for further details. 

  PhotoPass is a paid-for Disneyland® Paris service that can be added to your reservation for a cost - call the team on 0800 221 8012 for more details.

• I need to change the date of my Disneyland® Paris Hotel Package, is this allowed?

  For customers who have booked a Disneyland® Paris Hotel + Ticket package, bookings can be amended at any time outside 7 days from check-in. We won't charge an amendment fee, but changes are subject to current prices and any price difference will be payable if applicable. For changes made 7-3 days before check-in a £100 per change amendment fee will apply, plus any price difference will be payable if applicable.

  For customers who have booked a Disneyland® Paris Hotel + Ticket + Eurostar package, no amendment fees for the Hotel and Ticket element of the booking will be charged for changes made more than 3 days before your Disney Hotel check-in date, but up to 100% of total Eurostar price will apply. Any price difference will also be payable if applicable.

  Any changes to Disneyland® Paris Hotel packages requested 2 days or less before your Disney Hotel check-in date will be treated as a cancellation request and 100% cancellation charges will apply. 

• Do you offer transportation from the UK to Disneyland® Paris?

  AttractionTickets.com now offers Eurostar-inclusive Disneyland Paris hotel packages meaning our customers can book their Disneyland® Paris hotel, Disneyland® Paris Tickets and a return train journey from London St Pancras to Marne-la-Vallée Chessy (Disneyland® Paris) in one convenient package. Please choose the Hotel + Tickets + Eurostar option when you start your Disneyland® Paris hotel search

• How far in advance can you book Disney hotels?

  You can currently book Disneyland Paris Hotels up to 31st March 2027.

• What are the Disney hotels in Paris?

  The Disneyland® Paris hotels are - The Disneyland® Hotel, Disney Davy Crockett Ranch, Disney Hotel Santa Fe, Disney Hotel Cheyenne, Disney Sequoia Lodge, Disney Newport Bay Club, Disney Hotel New York - The Art of Marvel.

• Where can I collect get my Disneyland® Paris spending money?

  You can collect your spending money at check-in at your Disneyland® Paris hotel. This will be given to you as one €50 gift card or one €50 and one €25 gift card.

• What are the Disneyland® Paris Area Hotels?

  The Disneyland® Paris Area Hotels include Dream Castle Hotel, Grand Magic Hotel, Holiday Inn Express Marne-La-Vallee, Ibis Budget Marne-La-Vallee Val d'Europe, Campanile Val de France, Relais Spa Val d'Europe, Staycity Aparthotels, Hotel L'Elysee Val d'Europe, Radisson Blu Marne-La-Vallee, Marriott Village d'Ile-de-France, B&B Hotel, Explorers Hotel Marne-La-Vallee, and Aparthotel Adagio Serris Val d'Europe.

Food & Drink

• Can you make my Disneyland® Paris restaurant reservations for me if I have added a meal plan to my Disneyland Paris Hotel Booking?

  Unfortunately, we are unable to make general dining reservations for you. However, you can easily make restaurant reservations using the Disneyland® Paris app or by calling +33 1 60 30 40 50.

  Our Disneyland® Paris team can however arrange character dining reservations for you if you have an onsite Disney hotel booking.

• I have a meal plan on our Disneyland® Paris Hotel reservation; what/how does my infant eat?

  There are a few options available to you. In counter service and table service locations, infants can have a free jar of baby food, share their parents' meal or are able to purchase a meal. At buffet restaurants, infants can eat off their parents' plates only.

• Can my Disneyland® Paris Meal Plan allowance be used towards a character dine?

  Yes, you will just need to pay the difference between your meal plan credit and the character dine. 

• When can we book Disneyland® Paris character dining reservations?

  Character dining reservations can normally be added to your Disneyland® Paris Hotel and Ticket package at the time of booking. However, if you are an early booker sometimes the Magical Extras including Disneyland® Paris character dining may be out of date range at the time you confirm your Disneyland® Paris Hotel room and tickets. However, we are able to add Character Dining to existing Disneyland® Paris hotel orders as soon as these are made available. Please contact the Disneyland® Paris team on 0800 221 8012 or email [email protected] to check on sale dates for Disneyland® Paris character dining and to add to an existing order.

• Where can I eat with my Disneyland® Paris Meal Plan?

  Whichever meal plan you enjoy, you'll have a great choice of restaurants to choose from at Disneyland® Paris - here's a quick guide to help you plan. 

  Restaurant	Standard Meal Plan	Plus Meal Plan	Meal Plan Extra Plus
  Royal Banquet - Disneyland Hotel			✓
  Downtown Restaurant - Disney Hotel New York - The Art of Marvel	✓	✓	✓
  Manhattan Restaurant - Disney Hotel New York - The Art of Marvel	✓	✓	✓
  Skyline Bar - Disney Hotel New York - The Art of Marvel			✓
  Bleecker Street Lounge - Disney Hotel New York - The Art of Marvel			✓
  Cape Cod - Disney Newport Bay Club	✓	✓	✓
  Yacht Club - Disney Newport Bay Club	✓	✓	✓
  Captain's Quarters - Disney Newport Bay Club			✓
  Chuck Wagon Cafe - Disney Hotel Cheyenne	✓	✓	✓
  Red Garter Saloon - Disney Hotel Cheyenne			✓
  Hunter's Grill and Beaver Creek Tavern - Disney Sequoia Lodge	✓	✓	✓
  Redwood Bar and Lounge - Disney Sequoia Lodge			✓
  La Cantina - Disney Hotel Santa Fe	✓	✓	✓
  Rio Grande Bar - Disney Hotel Santa Fe			✓
  Crockett's Tavern - Disney Davy Crockett Ranch	✓	✓	✓
  Crockett's Saloon - Disney Davy Crockett Ranch			✓
  The Grange at Billy Bob's Country Western Saloon	✓	✓	✓
  Billy Bob's Buffet	✓	✓	✓
  Annette's Diner	✓	✓	✓
  The Steakhouse	✓	✓	✓
  Sports Bar			✓
  Billy Bob's Country Western Saloon			✓
  Walt's - an American Restaurant - Main Street, U.S.A.	✓	✓	✓
  Market House Deli - Main Street, U.S.A.	✓	✓	✓
  Casey's Corner - Main Street, U.S.A.	✓	✓	✓
  Victoria's Home-Style Restaurant - Main Street, U.S.A.			✓
  Restaurant Agrabah Café - Adventureland	✓	✓	✓
  Captain Jack's - Restaurant des Pirates - Adventureland	✓	✓	✓
  Colonel Hathi's Pizza Outpost - Adventureland	✓	✓	✓
  Hakuna Matata Restaurant - Adventureland	✓	✓	✓
  Auberge de Cendrillon - Fantasyland			✓
  Au Chalet de la Marionnette - Fantasyland	✓	✓	✓
  Pizzeria Bella Notte - Fantasyland	✓	✓	✓
  Toad Hall Restaurant - Fantasyland	✓	✓	✓
  Silver Spur Steakhouse - Frontierland	✓	✓	✓
  The Lucky Nugget Saloon - Frontierland	✓	✓	✓
  Last Chance Café - Frontierland	✓	✓	✓
  Casa de Coco - Restaurante de Familia - Frontierland	✓	✓	✓
  Cowboy Cookout Barbecue - Frontierland	✓	✓	✓
  Café Hyperion - Discoveryland	✓	✓	✓
  The Hollywood Gardens Restaurant - World Premier Plaza	✓	✓	✓
  PYM Kitchen - Marvel Avengers Campus	✓	✓	✓
  Stark Factory - Marvel Avengers Campus	✓	✓	✓
  Super Diner - Marvel Avengers Campus	✓	✓	✓
  Bistrot Chez Rémy - Worlds of Pixar	✓	✓	✓

   

   

• Can I book Disneyland® Paris character dining?

  Yes, if you're staying onsite we can book Character Dining for you and add it to your Disneyland® Paris hotel reservation. If you're staying at a Disneyland® Paris Area Hotel you will need to make your own Character Dining reservations. 

• Why can't I see my character dining reservations on the Disneyland® Paris App?

  If you have booked a Disneyland® Paris hotel and ticket package your character dining reservations will not be visible on the Disneyland® Paris App, you will be able to see the reservation on your AttractionTickets.com login.

• Can I add character dining to my Disneyland® Paris booking for only some of my party?

  Unfortunately, we can only add on character dining for the total amount of people on the booking.

• Is breakfast included with my Disneyland® Paris Area Hotel booking?

  The Disneyland® Paris Area hotels that have breakfast included are Dream Castle, Grand Magic, Campanile Val de France, Explorers Hotel, and Holiday Inn Express.

Opening Information

• When is Extra Magic Time at Disneyland® Paris?

  Extra Magic Time is an exclusive benefit for guests staying at an onsite Disneyland® Paris Hotel with a valid theme park ticket. Extra Magic Time is normally one hour before the regular park opening time and allows guests exclusive access to parts of the Disney Parks long before anyone else and the chance to meet up with Mickey, Minnie and friends! Extra Magic Time hours can be found on the Disneyland Paris App or you can check with your hotel concierge to find out which park has magic hours during your stay.

• Which Disney hotels get early entry?

  All of the onsite Disneyland® Paris hotels get Extra Magic Time.

• Do the Disneyland® Paris Area Hotels get Extra Magic Time?

  Disneyland® Paris Area hotels do not get early entry to the Disney Parks with Extra Magic Time. This is a benefit for onsite hotel guests only.

Ticket Information

• We have Disneyland® Paris tickets included with our Disneyland® Paris hotel stay, do we need to reserve our Disney Park days?

  No, you do not need to worry about reserving park days. Your Disneyland® Paris Park Reservations are automatically included as part of your booking.

• I have booked an onsite Disneyland Paris Hotel + Ticket Package - When Can I Collect My Park Tickets?

  Disney Park Tickets can be collected when you check-in at your Disney Hotel unless you have purchased the Disney Express luggage service.

  Upon check-in, guests will receive a MagicPass. This all-in-one pass effortlessly unlocks almost every element of your booking. It's your room key, your Disney Park tickets, your Extra Magic Time, your access key to hotel swimming pools and fitness centres and your charge card for select Disney shops and restaurants.

  For guests with the Disney Express Luggage Service, head to the Disney Express desk to receive your Disney Parks tickets and luggage labels when you arrive at Marne-la-Vallee/Chessy train station.

• When can I link my booking to the Disneyland® Paris App?

  If you have booked an onsite Disneyland® Paris hotel package you can link your booking to the app as soon as it has been confirmed and you have a Disney reference number. Ticket only, build your own packages and tickets booked with a Disneyland® Paris Area Hotel can be linked 7 days in advance.

• Why can't I see my tickets on the Disneyland® Paris App?

  If you've booked an onsite Disney hotel, your MagicPass which is linked to your hotel and ticket package

• How do I download my tickets from my Disneyland® Paris hotel and ticket package?

  You do not need to download your park tickets, your tickets will be available for collection when you check in at your hotel, this will be your Magic Pass which will also be your hotel room key.

• Can I cancel or amend my Disneyland® Paris booking?

  Yes, you can cancel your Disneyland® Paris booking and receive a full refund or amend your dates up to 7 days before the departure date.

• Can I pay in either EUR or GBP for my Disneyland® Paris holiday?

  You can pay in either EUR or GBP for your Disneyland® Paris holiday.

• How do I download my tickets from my Disneyland® Paris Area Hotel and ticket package?

  If you’ve booked a Disneyland® Paris Area Hotel package your park tickets can be downloaded from your AttractionTickets.com customer account using your email address and booking number.

Location

• Can I walk to the Disneyland® Paris Parks from my Disney Hotel?

  Yes, you can walk to the Disneyland® Paris Parks from all Disney Hotels except for Davy Crockett Ranch and Les Villages Nature. It can take between 10-20 minutes depending on the hotel. Free Disney shuttle transport is also available from all Disney Hotels except Davy Crockett Ranch and Les Villages Nature if you don’t want to walk.

  A car is a must for guests choosing to stay at Davy Crockett Ranch and Les Villages Nature as there is no free shuttle service to the Disney® Parks or to the train station from these properties.

• Can I get a FREE shuttle bus to my Disneyland® Paris hotel from the parks?

  Disney Hotel New York - The Art of Marvel, Disney Newport Bay Club, Disney Sequoia Lodge, Disney Hotel Cheyenne & Disney Hotel Santa Fe all have free shuttle buses from the hotels to the parks. Les Village Nature Paris has a paid public bus and Disney Davy Crocket Ranch does not have a bus service.

• Can I walk to the Disneyland® Paris Parks from my Disneyland® Paris Area Hotel?

  It is possible to walk to Disneyland® Paris from many of the Disneyland® Paris Area Hotels in under 30 minutes. However the easiest way to get to the Disney Parks is by free shuttle bus, available at all Disneyland® Paris Area Hotels except for Marriott Village d’Ile-de-France, Holiday Inn Express Marne-la-Vallee, and Ibis Budget Marne-la-Vallee.

• Can I get a FREE shuttle bus to my Disneyland® Paris Area Hotel from the Disney parks?

  Yes, all of the Disneyland^® Paris Area hotels have free shuttle buses to take guests to and from the Disney Parks, except for Holiday Inn Express, Ibis Budget and Marriott Village.

Parking

• Is parking included as part of my Disneyland® Paris Hotel Booking?

  Yes, car parking is included for free in all onsite Disneyland® Paris hotels.

Facilities & Amenities

• Can I use the swimming pool in other Disneyland® Paris hotels?

  No, you are only permitted to use the pool in your own Disney Hotel (if it has one). Please note - if the hotel closes the pool for any reason such as refurbishment,  guests may have the option to access other hotel pools. However, this is dependent on the availability of the other hotel pools on the day (which is usually limited) and is at the discretion of the concierge. This cannot be arranged in advance.

• I have heard that Disney can close swimming pools in the hotels for refurbishment, do you know if any are scheduled?

  We have been advised of the following swimming pool closures:   

  Disneyland Hotel: 5th - 16th January 2026

  Davy Crockett Ranch: 17th - 29th November 2025, 5th January 2026 - 27th March 2026, 16th - 27th November 2026

  Newport Bay Club: 29th September 2025 - 10th October 2025, 28th September 2026 - 9th October 2026

  Sequoia Lodge: 12th - 30th January 2026

  Hotel New York - Art of Marvel: 2nd March 2026 - 1st May 2026

• Which Disney hotels have family suites?

  Disneyland Paris hotels with family rooms are Disneyland Hotel, Disney Newport Bay Club and Disney Hotel New York - Art of Marvel

• Which Disneyland® Paris hotels have a swimming pool?

  Disney Davy Crockett Ranch, Disney Sequoia Lodge, Disney Newport Bay Club, Disney Hotel New York - Art of Marvel, and the Disneyland® Hotel have swimming pools.

• Which Disneyland® Paris Area Hotels have a swimming pool?

  The Disneyland® Paris Area hotels with swimming pools are Dream Castle, Grand Magic, Explorers Hotel, Staycity Aparthotels, Aparthotel Adagio Serris, Radisson Blu, Relais Spa (age 16+), and Marriott Village.

• Are any swimming pool closures planned for the Disneyland Paris Area Hotels?

  The following pool closures at the Disneyland Paris Area Hotels are scheduled: 

  Adagio Marne-la-Valee Val d'Europe: 19th to 24th Jan 2026 & 8th to 24th Jun 2026 inclusive.

  Explorers Hotel: 12th - 23rd January 2026

  Aparthotel Adagio Serris Val d'Europe: 19th to 24th Jan 2026 & 8th to 24th Jun 2026 inclusive.

  Dream Castle Hotel Paris: 22nd -28th June 2026

  Grand Magic Hotel Marne La Vallee:  17 to 23 Nov 2025, 2 to 8 Feb 2026 & 9 to 22 Nov 2026

   

Accessibility

• Do you sell adapted or easy-access Disneyland® Paris hotel rooms for wheelchair users?

  Yes we do sell wheelchair adapted hotel rooms. These room types are not displayed on our website so please call us on 0800 221 8012 or email [email protected] and we can arrange this for you.

• I have a disability, how do I get the Disneyland® Paris Access Pass?

  You can apply for the Access Pass once in the resort or on the Disneyland® Paris website up to 1 month before your visit.

Rides & Attractions

• Is a fast pass included at Disneyland® Paris?

  Disneyland® Paris Premiere access tickets are not included. You can buy them on the Disneyland® Paris app if you have a ticket only or Disneyland® Paris Area Hotel booking, or you can add it to your booking for onsite hotel and ticket packages.

Eurostar

• Is it easy to get to Disneyland Paris on the Eurostar Service via Lille?

  Although Eurostar has discontinued its direct service to Marne-la-Vallee-Chessy station, travelling on Eurostar remains one of the easiest ways to get to Disneyland Paris. You'll arrive in no time with a quick and easy change at Lille!

  • Our Eurostar-inclusive packages include travel to and from London to Disneyland Paris via Lille. 
  • Take the Eurostar train from London St Pancras International to Lille Europe station and change for a connecting TGV or SNCF service to Marne-la-Vallee-Chessy station, handily placed directly opposite the Disneyland Paris gates. 
  • Lille station is small with 4 platforms and easy to navigate to the correct platform for your onward journey. 
  • On the return journey, your booked services will give you ample time at Lille to allow for Eurostar check-in and security. 

  Journey time to and from Disneyland Paris on Eurostar is around 3 hours, depending on your connection.

• Can I cancel my Eurostar Tickets?

  Once booked, Eurostar Tickets are non-refundable. However, the date of your Eurostar tickets can be amended up to 7 days before the outbound journey should your plans change. 

• Can I travel direct to Disneyland Paris on Eurostar?

  Eurostar has discontinued its direct services from London St Pancras International station to Disneyland® Paris. However, travellers can still easily reach Disneyland® Paris via Lille. Travel to and from Lille aboard a Eurostar service and connect with the local high-speed TGV service which will take you to Marne-la-Vallee-Chessy station, directly opposite the Disneyland Paris gates. 

• How do I view my Eurostar Booking?

  You can access your Eurostar booking via the Eurostar app or https://managebooking.eurostar.com/uk-en/. To access your booking you will need the Eurostar Confirmation Number - detailed with your booking documents and in your AttractionTickets.com Customer Account.

  Advance Passenger Information (API) must be added to your Eurostar Booking before your outbound journey. This includes Passport information for each passenger on the booking and preferred method of contact should their be any changes to the Eurostar service. 

• How do I access my Eurostar Tickets?

  Your Eurostar Tickets can only be downloaded or printed from your Eurostar account. Log-on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

• How do I reserve my seats on Eurostar?

  Seating on Eurostar is automatically allocated at the time of booking. Customers on the same booking are guaranteed to be seated together. 

  Subject to availability, seating can be amended once your booking has been confirmed. To view and amend seating, log on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

• Can I amend my Eurostar Tickets?

  The following amendments to your Eurostar Tickets are permitted up to 7 days before your outbound journey.

  • Date
  • Time
  • Seating

  Once we have confirmed your booking, Eurostar amendments can only be made by logging on to your Eurostar booking using the Eurostar app or via https://managebooking.eurostar.com/uk-en/.

  Please note, it is not possible to change the passenger names. Only the person named on the ticket may use the ticket(s).

• Can I book a Wheelchair space for Eurostar?

  At this moment in time, we are unable to process Eurostar bookings for wheelchair passengers. Please book tickets directly with Eurostar. 

  We can, however, book your Disneyland Paris Hotel and Tickets. We sell wheelchair-adapted hotel rooms for all the Disney Hotels - these room types are not displayed on our website, so please call us on 0800 221 8012 or email [email protected] for further information and to book.

  Eurostar Wheelchair Spaces

  For customers unable to walk 200m unassisted, you’ll need to travel in your wheelchair in one of the four spaces on board. These spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train. These tickets must be booked directly with Eurostar.

  If you can walk 200m and able to get on and off the train without help, you can book a regular Eurostar seat and store your foldable wheelchair on the luggage racks. We can’t guarantee that there’ll be a ramp to and from the train and it is recommended that you contact Eurostar in advance of your trip.

  Travellers who use a mobility scooter must book a Wheelchair space ticket directly with Eurostar.