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COVID-19 Update

This is an exceptionally busy and difficult time for the travel industry and for you - our customers. We are endeavouring to do all we can to assist you. However, due to the volume of calls and emails we are receiving our response time may be slower than usual. We ask you to a) read our Coronovirus Amendment and Cancellation Policy and b) be patient.  We will help and we will get to your call, emails and questions. Our customer service team are all working hard to help all customers, particularly those due to travel in the coming days.

For the fastest response to your questions, it is recommended that customers call rather than email where possible.


Like many businesses at the moment, we are operating with fewer staff due to COVID-19. As such, we have reduced our hours of operation to the following:

Monday - Friday

10am - 4pm

Saturday & Sunday



  • Choose option 1 for expert advice and to make a new ticket or hotel booking. Please phone 0800 223 0324 (free) or if calling from overseas dial 0044 203 195 0655.
  • Choose option 2 for all existing bookings, or alternatively dial 0203 904 4988 to get straight through to our admin team.

NOTE: if you wish to amend your hotel booking in any way, please email




For ticket returns or in the very unlikely circumstances that you have a complaint, please write to us at:
171E Wingate Square

Oliver Brendon - Chief Executive & Founder

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We also sell over 3,000 worldwide experiences on